Care Coordinator – ADHD Service

Healthcare Central London

. Provide referral management and appointment booking for the ADHD service .

Posted 10/3/2026full-timeWestminster • United KingdomJunior💰 £31,000 - £31,792 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative support capabilities within a healthcare setting, particularly in managing referrals and appointments using SystmOne. Exhibits excellent communication skills and the ability to handle sensitive situations with tact and diplomacy.

Highest-signal resume keywords

SystmOne ProficiencyReferral ManagementCustomer Service ExperienceExcellent Communication SkillsPrimary Care Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ManagementAppointment BookingData EntryReport GenerationRecord KeepingMulti-taskingAttention to DetailService User Database ManagementAdministrative SupportKnowledge of Public Health Agendas

Soft Skills

Excellent CommunicationEmotional ResilienceTact and DiplomacyTeam CollaborationSolution Focused

Tools & Technologies

SystmOneOutlookAccurxSurgery ConnectTelephony Systems

Industry Keywords

Primary CareADHD ServiceHealthcare AdministrationService PathwaysDigital First Primary Care

About the role

Key responsibilities & impact

Provide referral management and appointment booking for the ADHD service
Develop and maintain knowledge of service pathways and criteria
Review and process referrals from NHS GP Practices and private GPs
Communicate with service users to assist them through the process, arrange onward review appointments and signpost to external pathways
Monitor service inboxes during core service hours and respond to queries professionally
Book initial reviews and support clinicians with follow-up appointments
Handle appointment changes and demographic-detail updates
Provide administrative support for clinicians in clinics
Manage and publish the clinician rota on SystmOne’s appointment ledger, including real-time updates for sickness absence
Maintain records of calls, messages, correspondence and other activities
Provide clinical and non-clinical information to other services using appropriate templates
Deal with queries sensitively and liaise with clinical or managerial staff
Monitor and action tasks within SystmOne
Support crosschecks and service reports and distribute incoming mail
Contact service users to resolve administrative requests
Maintain effective communication across the team
Contribute proactively to development of the ADHD service
Provide administrative support to Healthcare Central London and participate in relevant events, working groups, projects and initiatives

Requirements

What you’ll need

Computer literate, able to use email, the internet and web searches, standard applications and databases
Excellent communication skills, both verbal and written
Numerate and literate, able to supply reports as required
Has, or can show capacity to develop, a good knowledge of primary care and local services
Knowledge of personalisation and public health agendas, including the Digital First Primary Care programme
Multi-tasking utilising IT: service user and appointment database (SystmOne), email (Outlook), messaging (Accurx/Communications Annexe or similar) and telephony (Surgery Connect)
Excellent attention to detail
At least 1 years’ experience of working in a customer service orientated environment
Experience of working in Primary Care
Excellent SystmOne skills
Mature outlook, willingness to learn and work as part of a team and autonomously
Participate in any training programme implemented by the organisation
Solution focused and able to work to service specifications and targets
Ability to deal with challenging and vulnerable people and emotional resilience to manage difficult and upsetting conversations
Tactful and diplomatic, able to build rapport with people from a wide range of backgrounds
Able to work in a systemised, process-driven way and manage a high volume of tasks and information
Evening and weekend work required, except Bank Holidays

Benefits

Comp & perks

Cycle to work scheme
Discretionary pay progression
Employee Assistance Program (EAP)
Enhanced annual leave entitlement (27 days full-time, pro-rata for part-time)
Eye care voucher scheme through partnership with Specsavers
Free tea/coffee etc.
Life Assurance scheme
Modern office
Pension
Refer & Earn scheme