Healthcare Central London

Care Coordinator

• Provide referral management and appointment booking for the ADHD service
• Develop and maintain knowledge of service pathways and criteria
• Review and process referrals from NHS GP Practices and private GPs
• Communicate with service users to assist them through the process, arrange onward review appointments and signpost to external pathways
• Monitor service inboxes during core service hours and respond to queries professionally
• Book initial reviews and support clinicians with follow-up appointments
• Handle appointment changes and demographic-detail updates
• Provide administrative support for clinicians in clinics
• Manage and publish the clinician rota on SystmOne’s appointment ledger, including real-time updates for sickness absence
• Maintain records of calls, messages, correspondence and other activities
• Provide clinical and non-clinical information to other services using appropriate templates
• Deal with queries sensitively and liaise with clinical or managerial staff
• Monitor and action tasks within SystmOne
• Support crosschecks and service reports and distribute incoming mail
• Contact service users to resolve administrative requests
• Maintain effective communication across the team
• Contribute proactively to development of the ADHD service
• Provide administrative support to Healthcare Central London and participate in relevant events, working groups, projects and initiatives

Care Coordinator – ADHD Service