Account Manager

Healthcare Management Administrators

. Serve as the primary strategic relationship owner for an assigned portfolio of clients and broker/consultant partners .

Posted 11/5/2026full-timeBellevue • Washington • United StatesJuniorMid-Level💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, strategic account planning, and health insurance industry knowledge. Proficient in analyzing client needs and developing tailored solutions while ensuring compliance with relevant regulations.

Highest-signal resume keywords

Client Relationship ManagementAccount Management ExperienceKnowledge of ERISAHealth Insurance Industry ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefit Plan ManagementSelf-Funded Benefit PlansStop LossData AnalysisConsultative Recommendations

Soft Skills

Professional PresenceNetworking AbilityProblem-Solving

Tools & Technologies

CRM Software

Certifications & Qualifications

WA State Agents LicenseLife & Disability LicenseCEBSHIAA

Industry Keywords

HealthcareClient SuccessAccount Health MonitoringMarket IntelligenceClient Business Reviews

About the role

Key responsibilities & impact

Serve as the primary strategic relationship owner for an assigned portfolio of clients and broker/consultant partners
Build trusted relationships and ensure clients understand HMA’s services, solutions, and partnerships
Lead account strategies focused on client satisfaction, retention, growth, and long-term partnership
Identify risks, opportunities, and evolving client needs
Own renewal strategy and process, including preparation, internal coordination, discussions, recommendations, and deliverables
Conduct client business reviews and strategic touchpoints
Analyze plan performance, utilization, service trends, and other data to identify insights and recommend solutions
Develop consultative recommendations based on client business objectives, benefit strategy, workforce needs, and plan priorities
Identify opportunities for additional HMA products, services, and solutions
Represent Client Success throughout sales-to-implementation, including finalist presentations, implementation, onboarding, and transition to account management
Partner cross-functionally to resolve complex client issues and coordinate priorities
Monitor account health and develop mitigation and communication strategies for service concerns, relationship risks, and competitive threats
Maintain client and broker documentation, relationship intelligence, opportunities, risks, commitments, and account activity in the CRM
Share market and competitive intelligence to inform Client Success strategy, positioning, and service development

Requirements

What you’ll need

BA degree in healthcare related field, communications, or business administration preferred
WA State Agents License, Life & Disability or other professional designation (e.g., CEBS, HIAA) preferred upon hire; may be completed within first 90 days upon hire
1-2 years’ experience in the health insurance industry
1-2 years working directly with clients/brokers
2 years of account management experience
Extensive knowledge of ERISA, Benefit Plan Management, Self-Funded Benefit Plans and Stop Loss
Strong written and verbal communication skills
Professional presence and appearance
Ability to engage in community/networking opportunities outside of normal business hours
Background screen required prior to employment
Ability to work with protected health information on a need-to-know basis and according to HMA policies and procedures

Benefits

Comp & perks

Seventeen (IC) days paid time off (individual contributors)
Eleven paid holidays
Two paid personal and one paid volunteer day
Company-subsidized medical, dental, vision, and prescription insurance
Company-paid disability, life, and AD&D insurances
Voluntary insurances
HSA and FSA pre-tax programs
401(k)-retirement plan with company match
Annual $500 wellness incentive
$600 wellness reimbursement
Remote work reimbursement
Continuing education reimbursements
Discount program
Parental leave
Up to $1,000 annual charitable giving match
Flexible work schedules supporting people in all time zones across the US
Option to work remotely or use renovated office amenities, including free parking, gym, and refreshments
Career growth opportunities
In-person employee events, including annual all hands, summer picnic, trivia night, and holiday party
Performance-based incentive bonus(es)