Contract Operations Support Specialist

Healthcare Management Administrators

. Assist with new group implementations by entering and validating client and member information in internal systems .

Posted 10/16/2026contractRemote • Washington • United StatesMid-LevelSenior💰 $27 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administrative support, data management, and compliance within healthcare administration. Proficient in managing client information, auditing processes, and maintaining confidentiality while ensuring accuracy in documentation and data entry.

Highest-signal resume keywords

Data EntryHealthcare AdministrationCRM PlatformsMicrosoft Office ApplicationsAuditing Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementDocument ProcessingQuality AssuranceData ValidationRecord UpdatesBenefit AdministrationEnrollment SupportClaims AdministrationRenewal DocumentationID Card Processes

Soft Skills

Organizational SkillsCommunication SkillsProblem-Solving SkillsAttention to DetailConfidentiality

Tools & Technologies

CRM SystemsMicrosoft ExcelMicrosoft OutlookMicrosoft Word

Industry Keywords

Healthcare AdministrationHealth InsuranceTPA OperationsEmployee BenefitsClient Success

About the role

Key responsibilities & impact

Assist with new group implementations by entering and validating client and member information in internal systems
Transfer and maintain prior authorizations and related data during group implementation activities
Support implementation teams with administrative and data management tasks
Enter renewal information and supporting documents into CRM and operational systems
Maintain accurate records and complete renewal documentation
Coordinate with Client Success teams on annual renewal processes and deadlines
Review and audit Summary of Benefits and Coverage documentation
Verify benefit details and funding amounts against system configuration and renewal documentation
Identify data discrepancies and assist with corrections
Perform quality checks on client and member information across multiple systems
Document audit findings and assist with resolution efforts
Audit ID card requests for completeness and accuracy before submission to Technical Operations
Review supporting documentation and system entries for compliance with procedures
Coordinate communication and follow-up for ID card production and distribution
Provide administrative support to Client Success, Claims, and Care Management teams
Manage data entry projects, document processing, record updates, and other administrative tasks
Support special projects and seasonal workload demands
Maintain confidentiality and compliance with company policies and regulatory requirements

Requirements

What you’ll need

High school diploma or equivalent required; associate degree preferred
5+ years of administrative, operational support, data entry, customer service, healthcare administration, or related experience
3+ years of experience working with databases, CRM platforms, or business systems
5+ years of experience with Microsoft Office applications, including Excel, Outlook, and Word
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong organizational, communication, and problem-solving skills
Ability to maintain confidentiality when handling sensitive member and client information
Strong attention to detail and ability to identify data inconsistencies and errors
Experience in healthcare administration, health insurance, TPA operations, or employee benefits
Experience supporting enrollment, implementation, renewals, claims administration, or care management functions
Familiarity with auditing, quality assurance, or data validation processes
Knowledge of member eligibility, ID card processes, or benefit administration preferred
Background screen required prior to employment

Benefits

Comp & perks

Flexible work schedules supporting people in all US time zones
Remote work option
Renovated office with free parking, gym, and refreshments
Performance management program supporting career growth
Collaborative work culture
In-person events including an annual all-hands, summer picnic, trivia night, and holiday party
Comprehensive benefits and time off package
Personal development and growth opportunities