Director, Program Management

HealthCentral

. Oversee program management systems and tools, partnering with Finance, Account Management, and Sales to resolve data discrepancies .

Posted 9/22/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management and operations, with a strong focus on process optimization, financial management, and cross-functional collaboration. Proven ability to lead complex projects, implement continuous improvement strategies, and train teams on best practices.

Highest-signal resume keywords

Program ManagementOperational OptimizationFinancial ManagementStakeholder ManagementChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReportingRisk ManagementProcess DocumentationProject LeadershipRevenue ReportingIssue MitigationRoot-Cause AnalysisContinuous Improvement StrategiesSOP Development

Soft Skills

Team-BuildingCross-Functional CollaborationMentoringAdvisory SkillsCommunication

Tools & Technologies

SalesForceMonday.com

Industry Keywords

AdvertisingAgency EnvironmentRFPsRate CardsProgram-Level Financial Management

About the role

Key responsibilities & impact

Oversee program management systems and tools, partnering with Finance, Account Management, and Sales to resolve data discrepancies
Partner with Account Services on recurring revenue reporting cycles, ensuring accurate and timely visibility into new business, cancellations, and revenue shifts
Analyze operational systems and workflows to identify bottlenecks, inefficiencies, and optimization opportunities
Implement continuous improvement strategies to reduce costs, enhance productivity, and improve operational performance
Develop and document operational playbooks, SOPs, and templates
Train cross-functional teams on process adoption and adherence
Facilitate change management across departments and drive adoption of new processes and tools
Monitor revenue risk and escalate issues to relevant stakeholders
Partner with Finance on monthly billing reconciliation to ensure revenue is accurately reflected across systems
Deliver regular reporting on program health, status, risks, and key milestones
Lead issue mitigation planning and root-cause analysis for escalations
Facilitate retrospectives and share results with relevant stakeholders
Identify opportunities to improve processes and standards

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience
10+ years of progressive experience in program management, operations, or PMO leadership
Proven experience delivering strategic projects and programs, ideally within an advertising or agency environment
Advanced reporting and program-level financial management skills
Strong familiarity with RFPs and rate cards
Ability to advise on complex estimates and timelines quickly, even with limited information
Advanced risk management and stakeholder management skills
Ability to lead high-complexity, high-visibility projects and mentor others through ambiguity
Strong team-building skills and ability to form strategic cross-functional partnerships
Familiarity with SalesForce, Monday.com, or similar tools is a plus

Benefits

Comp & perks

Equal opportunity employer committed to diversity and inclusion in the workplace
Employer will not require candidates to purchase equipment as a condition of employment
No paperwork required prior to an offer being extended within the Paylocity system