Customer Success Director

HealthLeap

. Serve as the primary strategic partner to executives and key decision-makers across a portfolio of health system partners .

Posted 10/20/2026full-timeSan Francisco • California • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in customer success and strategic account management within healthcare environments, focusing on building relationships with C-suite executives and driving adoption of new technologies. Proven ability to analyze data, define success metrics, and lead cross-functional teams to achieve retention and expansion goals.

Highest-signal resume keywords

Customer Success ManagementStrategic Account ManagementHealthcare ExperienceData AnalysisRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementData AnalysisBusiness Case DevelopmentRetention StrategiesExpansion StrategiesRisk IdentificationExecutive Business ReviewsTechnology AdoptionOperational Alignment

Soft Skills

Relationship BuildingCommercial JudgmentOwnershipAdaptabilityCollaboration

Tools & Technologies

DashboardsData Science ToolsCustomer Success Playbooks

Industry Keywords

Health SystemsC-Suite EngagementComplex OrganizationsHealthcareEarly-Stage Companies

About the role

Key responsibilities & impact

Serve as the primary strategic partner to executives and key decision-makers across a portfolio of health system partners
Build broad, trusted relationships from the C-suite to operational leaders and deepen them throughout the partnership
Own retention and renewal and partner with sales on expansion into new service lines and facilities
Define success in clinical, operational, and financial terms
Lead executive business reviews showing progress and setting next steps
Work with clinical and implementation colleagues to drive adoption through sponsorship and organizational alignment
Identify and address risks early
Bring the customer's voice into product, data science, and company decisions
Build customer success playbooks as HealthLeap scales

Requirements

What you’ll need

Substantial experience, typically 7+ years, in customer success, strategic account management, consulting, or a related role
Track record of growing complex, senior-level relationships
Experience working with health systems or other large, complex organizations
Deep healthcare experience is a plus
Experience bringing new technology into established environments is a plus
Comfort with data, including reading dashboards, building business cases, and explaining the story behind numbers to CFOs, CIOs, and CMOs
Strong commercial judgment about retention, expansion, and value
Ability to thrive with ownership and ambiguity in a fast-moving, early-stage company
Ability to work across clinical, technical, and product teams
Willingness to travel regularly
Must currently live in the Bay Area or be willing to relocate
Must be authorized to work in the U.S.

Benefits

Comp & perks

Willingness to travel regularly for site visits, business reviews, and key partner milestones