HealthLeap

Customer Success Manager

• Serve as the primary strategic partner to executives and key decision-makers across a portfolio of health system partners
• Build broad, trusted relationships from the C-suite to operational leaders and deepen them throughout the partnership
• Own retention and renewal and partner with sales on expansion into new service lines and facilities
• Define success in clinical, operational, and financial terms
• Lead executive business reviews showing progress and setting next steps
• Work with clinical and implementation colleagues to drive adoption through sponsorship and organizational alignment
• Identify and address risks early
• Bring the customer's voice into product, data science, and company decisions
• Build customer success playbooks as HealthLeap scales

Explore Customer Success Director at HealthLeap. Review requirements and application details.