Bilingual Customer Service Specialist

HealthMark Group

. Assist clients, patients, and requestors with the status of disability and FMLA paperwork requests .

Posted 10/27/2026full-timeRemote • United StatesJunior💰 $17 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and interpersonal skills to effectively assist clients and requestors with disability and FMLA paperwork. Proficient in data entry and maintaining confidentiality while adhering to HIPAA regulations.

Highest-signal resume keywords

Bilingual In English And Spanish1+ Year Of Call Center ExperienceProficient Computer SkillsStrong Analytical And Problem-Solving SkillsTyping Speed Of 50 WPM

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCustomer ServiceFMLA Paperwork ProcessingDisability Paperwork ProcessingNote Recording In Med-ReleaseTime ManagementMultitaskingDetail-OrientedFollow-Up SkillsProblem-Solving

Soft Skills

Good Written And Verbal Communication SkillsInterpersonal SkillsDependableDiligentProfessional Attitude

Tools & Technologies

Microsoft OfficeMed-Release

Certifications & Qualifications

High School Diploma Or GED

Industry Keywords

HIPAA RegulationsPHI ProtectionMedical Industry ExperienceCustomer SatisfactionValue-Based Customer Relationships

About the role

Key responsibilities & impact

Assist clients, patients, and requestors with the status of disability and FMLA paperwork requests
Provide detailed information to clients, patients, and requestors
Record accurate and detailed notes in Med-Release for all actions
Respond promptly to high-volume customer calls and emails regarding disability and FMLA paperwork
Provide accurate, concise, and timely customer service through various channels
Build value-based customer relationships and ensure customer satisfaction
Follow established procedures, guidelines, and policies
Perform data entry and other assigned duties
Securely fax and/or email records to requestors
Monitor the FMLA email to keep messages up to date
Meet daily goals
Protect PHI and confidential client data and report suspected unauthorized access, use, or disclosure

Requirements

What you’ll need

Good written and verbal communication skills
Interpersonal skills to build successful working relationships with requestors, clients, and co-workers
Detail-oriented and able to resolve customer issues in a timely manner
Excellent follow-up skills and time management
Bilingual in English and Spanish
Reliable internet and a quiet background setting for remote work
Strong analytical and problem-solving skills
1+ year of call center experience
Ability to multitask and prioritize duties
Willingness to learn
Typing speed of 50 WPM
Proficient computer skills with software applications such as Microsoft Office
High school diploma or GED required
Previous medical industry experience preferred but not required
Ability to work independently and adapt to change
Dependable, diligent, and professional attitude
Must adhere to HIPAA regulations and organizational privacy and security policies
Timely completion of required company-sponsored and regulatory training programs

Benefits

Comp & perks

A collaborative and supportive work environment that values your ideas
Opportunities for professional development and career advancement
Medical, dental, and vision insurance
401(k) matching
Remote opportunities
Paid time off
Paid volunteer day of your choice
401(k)
Employee assistance program
Life insurance
Paid training
Work from home