HealthMark Group

Customer Support

• Assist clients, patients, and requestors with the status of disability and FMLA paperwork requests
• Provide detailed information to clients, patients, and requestors
• Record accurate and detailed notes for all actions in Med-Release
• Respond promptly to a high volume of customer calls and emails regarding disability and FMLA paperwork
• Provide accurate and concise customer service through various communication channels
• Build strong value-based customer relationships and ensure customer satisfaction
• Follow established procedures, guidelines, and policies
• Perform data entry and other assigned duties
• Securely fax and/or email records to requestors
• Monitor the FMLA email to keep messages up to date
• Meet daily goals
• Protect PHI and confidential client data and report suspected unauthorized access, use, or disclosure

Explore Customer Service Specialist at HealthMark Group. Review requirements and application details.