Client Advocate

HealthMark Group

. Serve as the official liaison for assigned clients .

Posted 10/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $45,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, ensuring client satisfaction through effective communication and problem resolution. Maintains compliance with HIPAA regulations while managing sensitive client data and collaborating with cross-functional teams.

Highest-signal resume keywords

Client Relationship ManagementCross-Functional CollaborationHIPAA ComplianceCRM ExperienceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Account ManagementDocumentation SkillsData TrackingMedRelease ExpertiseEMR Request Routing

Soft Skills

Effective CommunicationProblem-SolvingIndependenceProfessionalismPositivity

Tools & Technologies

HubSpotMicrosoft Excel

Industry Keywords

PHI ProtectionConfidentiality RequirementsService ImprovementOnboardingRegulatory Training

About the role

Key responsibilities & impact

Serve as the official liaison for assigned clients
Understand client needs and expectations to build trust and maintain satisfaction
Expedite client issues and mitigate service friction
Provide clients with relevant HealthMark educational information and tips
Manage and track client satisfaction in HubSpot
Document and track client meetings, critical conversations, and reported issues in HubSpot
Document actions taken on requests for information in MedRelease
Maintain expertise in MedRelease and EMR request routing
Liaise with clients and cross-functional teams to support delivery of contracted Release of Information services
Identify trends and areas for service improvement
Support timely and successful onboarding and project completion
Protect PHI and confidential client data and report suspected unauthorized access, use, or disclosure

Requirements

What you’ll need

College degree or at least 3 years of experience working with client accounts
Effective verbal and written communication skills demonstrating professionalism and positivity
Expertise in cross-functional collaboration and communications
Strong organizational skills
Ability to work independently and pursue individual and team goals
Knowledge of Microsoft applications, including Excel; CRM experience ideally
Ability to travel 10% for in-person client meetings and Company or team-mandated events
Strong understanding of confidentiality requirements
Adherence to HIPAA regulations and organizational privacy and security policies
Timely completion of required company-sponsored and regulatory training programs

Benefits

Comp & perks

Ability to travel 10% for in-person client meetings and Company or team-mandated events