Customer Service Specialist

HealthMark Group

. Assist clients, patients, and requestors with the status of disability and FMLA paperwork requests .

Posted 10/14/2026full-timeRemote • United StatesJunior💰 $15 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills to effectively assist clients and manage high volumes of inquiries regarding disability and FMLA paperwork. Proficient in data entry and maintaining confidentiality in compliance with HIPAA regulations.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsHIPAA ComplianceData Entry ProficiencyMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryTyping Speed of 50 WPMAnalytical SkillsProblem-Solving SkillsFMLA Knowledge

Soft Skills

Written Communication SkillsVerbal Communication SkillsInterpersonal SkillsTime ManagementEmpathy

Tools & Technologies

Med-ReleaseMicrosoft Office

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Disability PaperworkFMLAPHI ProtectionConfidentiality RequirementsOrganizational Privacy Policies

About the role

Key responsibilities & impact

Assist clients, patients, and requestors with the status of disability and FMLA paperwork requests
Provide detailed information to clients, patients, and requestors
Record accurate and detailed notes for all actions in Med-Release
Respond promptly to a high volume of customer calls and emails regarding disability and FMLA paperwork
Provide accurate and concise customer service through various communication channels
Build strong value-based customer relationships and ensure customer satisfaction
Follow established procedures, guidelines, and policies
Perform data entry and other assigned duties
Securely fax and/or email records to requestors
Monitor the FMLA email to keep messages up to date
Meet daily goals
Protect PHI and confidential client data and report suspected unauthorized access, use, or disclosure

Requirements

What you’ll need

Good written and verbal communication skills
Interpersonal skills to build successful working relationships with requestors, clients, and co-workers
Detail-oriented and able to resolve customer issues in a timely manner
Excellent follow-up skills and time management
Reliable internet and a quiet background setting for remote work
Excellent communication skills
Strong analytical and problem-solving skills
1+ year of call center experience
Ability to multi-task and prioritize duties
Willingness to learn
Typing speed of 50 WPM
Proficient computer skills with Microsoft Office and other software applications
Maintain a positive, empathetic, and professional attitude toward customers
High school diploma or GED required
Adherence to confidentiality requirements, HIPAA regulations, and organizational privacy and security policies
Timely completion of required company-sponsored and regulatory training programs

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
401(k) matching
Remote opportunities
Paid time off
Paid volunteer day of your choice
Employee assistance program
Life insurance
Paid training
Work from home
Opportunities for professional development and career advancement
Collaborative and supportive work environment