Customer Service Specialist

HealthMark Group

. Assist clients, patients, and requestors with the status of disability and FMLA paperwork requests .

Posted 10/17/2026full-timeRemote • United StatesJunior💰 $15 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and interpersonal skills to effectively assist clients and manage high-volume inquiries regarding disability and FMLA paperwork. Proficient in maintaining confidentiality and adhering to HIPAA regulations while ensuring customer satisfaction and accurate data management.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsHIPAA ComplianceData Entry SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTyping Speed 50 WPMMicrosoft OfficeProblem-Solving SkillsAnalytical Skills

Soft Skills

Communication SkillsInterpersonal SkillsDetail-OrientedTime ManagementEmpathy

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

FMLADisability PaperworkCustomer SatisfactionPHI ProtectionConfidentiality

About the role

Key responsibilities & impact

Assist clients, patients, and requestors with the status of disability and FMLA paperwork requests
Provide detailed information to clients, patients, and requestors
Ensure notes in Med-Release are accurate and detailed
Respond promptly to high-volume customer calls and emails regarding disability and FMLA paperwork
Provide accurate and concise customer service
Communicate with customers through various channels
Build strong value-based customer relationships
Ensure customer satisfaction
Follow established procedures, guidelines, and policies
Perform data entry and other assigned duties
Fax and/or email records securely to requestors
Monitor the FMLA email to keep messages up to date
Meet daily goals
Protect PHI and confidential client data and report suspected unauthorized access, use, or disclosure

Requirements

What you’ll need

Good written and verbal communication skills
Interpersonal skills to build successful working relationships with requestors, clients, and co-workers
Detail-oriented
Ability to resolve customer issues in a timely manner
Excellent follow-up skills
Essential time management skills
Reliable internet and a quiet background setting for remote work
Excellent communication skills
Strong analytical and problem-solving skills
1+ year of call center experience
Ability to multi-task and prioritize duties
Willingness to learn
50 WPM typing speed
Proficient computer skills with Microsoft Office and other software applications
Positive, empathetic, and professional attitude toward customers
High school diploma or GED required
Must maintain confidentiality, adhere to HIPAA regulations, and follow organizational privacy and security policies
Timely completion of required company-sponsored and regulatory training programs

Benefits

Comp & perks

Competitive benefits
Medical insurance
Dental insurance
Vision insurance
401(k) matching
Remote opportunities
Paid time off
Paid volunteer day of your choice
Professional development opportunities
Career advancement opportunities
Paid training
Employee assistance program
Health insurance
Life insurance
Work from home