Medical Records Processing Specialist

HealthMark Group

. Complete incoming release-of-information (ROI) requests in a timely and efficient manner .

Posted 11/7/2026full-timeGuntersville • Alabama • United StatesMid-LevelSenior💰 $17 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing release-of-information requests while ensuring compliance with HIPAA regulations and maintaining confidentiality of protected health information. Exhibits strong attention to detail and commitment to accuracy in processing medical records and customer service.

Highest-signal resume keywords

100% ROI AccuracyHIPAA ComplianceQuality Checks for AccuracyRelease of Protected Health InformationCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Release-of-Information ProcessingValidation of RequestsQuality AssuranceMedical Record ManagementInvoicing Accuracy

Soft Skills

DependableTeam PlayerPositive AttitudeFast LearnerEffective Communication

Industry Keywords

Protected Health InformationHIPAA RegulationsConfidentiality StandardsClient-Specific PoliciesMedical Records

About the role

Key responsibilities & impact

Complete incoming release-of-information (ROI) requests in a timely and efficient manner
Maintain 100% ROI accuracy
Complete STAT requests within one hour and all other ROI requests within a 24-hour turnaround time
Keep all queues current
Validate requests and authorize release of protected health information (PHI) according to established procedures
Perform quality checks on released records for accuracy, confidentiality, and proper invoicing
Maintain confidentiality, security, and ethical standards for medical records during transport, storage, and disposal
Complete legal affidavits and questions as needed
Scan ROI requests into charts regularly
Follow HealthMark and client-specific ROI policies
Maintain a professional appearance and a clean, orderly work area
Properly store records and files before leaving the area and ensure adequate supplies
Maintain and update the facility guide as needed
Provide attentive and respectful customer service
Follow through on commitments and proactively identify and de-escalate patient complaints
Communicate effectively with customers and achieve maximum customer satisfaction
Adhere to HIPAA regulations and organizational privacy and security policies
Report known or suspected unauthorized access, use, or disclosure of PHI immediately
Complete required company-sponsored and regulatory training programs

Requirements

What you’ll need

Entry-level position
Must maintain 100% ROI accuracy
Must complete STAT requests within one hour and other ROI requests within 24 hours
Ability to validate requests and authorize release of PHI according to established procedures
Ability to perform quality checks for accuracy, confidentiality, and proper invoicing
Ability to maintain confidentiality, security, and ethical standards when handling medical records
Understanding of HIPAA regulations and organizational privacy and security policies
Timely completion of required company-sponsored and regulatory training programs
Must maintain a neat, clean, and professional appearance and follow the client dress code
Must maintain a clean and orderly work area
Fast learner
Dependable
Quick worker
Team player
Positive attitude
Strives to do more

Benefits

Comp & perks

Opportunities for professional development and career advancement
Medical, dental, and vision insurance
401k matching
Remote opportunities
Paid time off
Paid volunteer day of your choice
Collaborative and supportive work environment