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Support Specialist
HealthTech. Support NHS staff as the front line of Healthtech-1's customer support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and organizational abilities to effectively support NHS staff while managing multiple tasks. Capable of analyzing data and implementing customer feedback to enhance service delivery and improve user experience.
Highest-signal resume keywords
Customer SupportData AnalysisNHS ExperienceProject ManagementAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User ManagementBilling ManagementSpreadsheet UseSupport Content WritingCustomer Onboarding
Soft Skills
Clear CommunicationOrganizational SkillsEngaging StyleProblem-SolvingDesire To Help Others
Tools & Technologies
IntercomNotionSlackTypeform
Industry Keywords
HealthtechNHSCustomer ExperienceFast-Paced Startup
About the role
Key responsibilities & impact- Support NHS staff as the front line of Healthtech-1's customer support
- Speak with NHS staff and respond quickly to problems, questions, and ideas
- Onboard new customers and provide an excellent customer experience
- Write best-in-class support content for multiple practices
- Manage user accounts, including billing, user management, product features, and GP-related concepts
- Use Intercom, Notion, Slack, and Typeform
- Bring customer insights and feedback to the team to improve products
- Develop and implement ideas to scale support nationwide
Requirements
What you’ll need- Able to communicate very well in a fun, clear, honest, concise, and engaging style
- Organised and able to juggle multiple conversations, tasks, or projects
- Hunger to do impactful work improving the NHS
- Analytical ability, including data analysis and spreadsheet use
- Ability to take projects from idea to completion
- Strong desire to help others and reduce tasks for NHS staff
- Excellent attention to detail
- Experience working in the NHS is desirable
- Experience working in a fast-paced startup is desirable
- Able to work in the office at least 4 days a week
- Must address visa sponsorship needs in the application
Benefits
Comp & perks- 4 days in the office and 1 day WFH for most roles
- Homemade breakfast and lunch provided in the office
- 2 paid volunteer days off per year
- One team social day off every 8 weeks (6 working days per year)
- £250 annual learning budget and time off to use it
- Team takeaways every Monday night
- £60 per month health and fitness budget
- 7 additional days of paid leave to learn meditation
- Choice of operating system and additional tools/equipment such as keyboard, monitors, and mouse
- Generous sick leave policy with additional mental health leave
- Annual company holiday
- Statutory parental leave with enhanced pay based on tenure
- Up to £9,000 childcare contribution for primary caregivers
- 5 additional paid fertility leave days per year
- 3% employer pension contribution with 5% employee contribution through Nest
- Optional £5,000 local living benefit within a 30-minute walk or £2,500 within a 30-minute bike ride
- Dinner expenses after 7pm and Uber home after 9pm when working late in the office