Client Manager

HEAPY

. Build and strengthen client relationships and identify partnership expansion opportunities .

Posted 9/28/2026full-timeCincinnati • Ohio • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing large-scale healthcare projects, ensuring compliance with HEAPY standards and regulatory requirements while effectively leading multidisciplinary teams. Proficient in client relationship management, proposal development, and strategic account execution.

Highest-signal resume keywords

Project ManagementClient Relationship ManagementProposal DevelopmentHealthcare Project LeadershipRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Lifecycle ManagementCost ControlResource AllocationQuality AssuranceRisk ManagementDesign EngineeringCommissioningEnergy EngineeringField ConstructionBid Preparation

Soft Skills

CommunicationCollaborationProblem SolvingLeadershipClient Service

Tools & Technologies

CRM System

Certifications & Qualifications

Professional Registration

Industry Keywords

Built EnvironmentHealthcareSustainabilityEnergy OptimizationConstruction Management

About the role

Key responsibilities & impact

Build and strengthen client relationships and identify partnership expansion opportunities
Lead medium- to large-scale healthcare projects, typically ranging from $500,000 to $750,000 in fees
Manage the full project lifecycle from proposal and scope development through delivery and closeout
Oversee project execution, profitability, resource allocation, cost control, quality, schedule, budget, cash flow, and risk
Lead project costing and bid/proposal preparation
Ensure deliverables meet HEAPY standards, client expectations, and regulatory requirements
Coordinate multidisciplinary teams across design engineering, commissioning, energy optimization, sustainability, ICT, and specialized services
Establish communication networks among clients, HEAPY, architects, and construction managers
Collaborate with practice and project leaders to form project teams and assign responsibilities
Conduct project progress reviews and resolve delays, cost overruns, resource, equipment, materials, and quality issues
Maintain client communication, obtain approvals, and participate in client feedback processes
Identify client service needs, develop proposals, pursue sales, and cross-sell opportunities
Report client management activities and opportunities in the CRM system
Develop strategic accounts and execute capture strategies from early positioning through proposal and award
Propose solutions for project risks and scope or fee management issues
Represent HEAPY culture and maintain colleague morale

Requirements

What you’ll need

4-year degree or equivalent years of project management experience in the Built Environment
At least 8–10 years of experience in design or process engineering, consulting engineering or A/E, plant operations or start-up, commissioning, and/or energy engineering, and/or field construction, or equivalent working knowledge/experience
Professional registration is preferred
Reliable transportation to and from the project
Ability to work in indoor and outdoor environments and access all areas of job sites
Ability to move, transport, or position items weighing up to 25 lbs.
Ability to apply established protocols, practices, and safety guidelines
Ability to gather, organize, and evaluate project and calculation information
Ability to perform local travel (<30%) and distant travel as needed (<15%)

Benefits

Comp & perks

Premium medical, dental & vision coverage
401(k) with competitive contributions
10–15% annual bonus potential tied to company performance and contributions
Open PTO
Paid sick time
Wellness Week during the final week of the year
Annual wellness benefit bonus
Annual professional development stipend
Flexible work arrangements and support for how you work best
Professional development and career growth opportunities
Collaborative, colleague-first culture
Opportunities to work on complex, meaningful healthcare projects
Global? No—multidisciplinary collaborative environment