Program Specialist – 12 Month Contract

Heart & Stroke

. Build and maintain relationships with regional partners, instructors, instructor trainers, training institutions, and professional organizations .

Posted 9/15/2026contractRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in relationship management, program administration, and stakeholder engagement within the healthcare sector. Proficient in utilizing Salesforce and digital tools to enhance program quality and operational efficiency.

Highest-signal resume keywords

Project/Program ManagementRelationship ManagementSalesforce ExperienceResuscitation Program KnowledgeBilingual French/English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProgram AdministrationData AnalysisQuality AssuranceRisk IdentificationCustomer ServiceAdult Education CertificationHealthcare System KnowledgeNot-for-Profit ExperienceMicrosoft Office Suite

Soft Skills

Exceptional Organizational SkillsStrong Attention to DetailExcellent Communication SkillsTeamwork and CollaborationJudgment and Critical Thinking

Tools & Technologies

SalesforceCRM ApplicationsDigital ToolsAI-Enabled ToolsAnalytics Tools

Certifications & Qualifications

Heart & Stroke Instructor CertificationAdult Education Certification

Industry Keywords

Resuscitation ProgramsHealthcare SectorStakeholder EngagementBusiness DevelopmentTraining Institutions

About the role

Key responsibilities & impact

Build and maintain relationships with regional partners, instructors, instructor trainers, training institutions, and professional organizations
Support adoption, delivery, sustainability, growth, onboarding, and retention of resuscitation programs
Identify business development opportunities with new and existing regional partners
Serve as a primary contact for assigned external stakeholders
Steward high-value and high-performing instructors and organizations
Reinforce adherence to resuscitation program standards, policies, and guidelines
Advise instructors and training partners on program requirements and quality expectations
Receive, assess, document, investigate, and help resolve program quality issues, complaints, QA infractions, and escalations
Use digital and AI-enabled tools to streamline administration and improve program quality oversight
Provide network knowledge, data-informed insights, and recommendations to support decision-making and market positioning
Use Salesforce, reports, and analytics tools to monitor network activity, performance trends, and engagement
Coordinate regional implementation of resuscitation programs, initiatives, and updates
Represent Heart & Stroke at virtual and in-person regional engagements
Identify delivery-standard gaps and provide guidance
Support program administration, education, awareness, and continuous improvement
Organize special events and coordinate volunteers as needed
Participate in cross-functional working groups, meetings, and initiatives
Act as liaison between external stakeholders and internal teams
Support improved Resuscitation Support Centre responses

Requirements

What you’ll need

Degree, diploma or certificate program in business, health science or a related field
An equivalent combination of education and experience will be considered
Certificate/training in adult education an asset
3+ years experience in project/program management, relationship management, customer service or business development/corporate sales
Heart & Stroke Instructor certification and/or other agency instructional experience an asset
Knowledge of provincial healthcare systems and resuscitation training agencies would be an asset
Experience working in the health care field would be an asset
Experience in the not-for-profit sector would be an asset
Professional and exceptional customer-first and first-call-resolution approach
Exceptional organizational skills and strong attention to detail
Initiative, resourcefulness, and ability to self-direct with minimal supervision
Ability to effectively promote opportunities and partnerships
Ownership, accountability, teamwork, and following best practices
Excellent written and verbal interpersonal and communication skills
Strong internal collaboration experience in matrixed, remote teams
Ability to influence without authority and operate in evolving or ambiguous environments
Experience navigating challenging or sensitive stakeholder conversations
Judgment and critical thinking in applying standards, assessing risk, and resolving issues
Risk identification and mitigation skills
Ability to prioritize tasks across competing regional demands
Working knowledge and skill in Microsoft Office Suite
Experience with Salesforce or other CRM applications to translate data into insights, recommendations, and actions
Continuous improvement mindset
Comfort using digital and AI-enabled tools to improve efficiency and quality of work outputs
French/English bilingual, an asset
Applicants must be currently residing in Canada and legally entitled to work in Canada
Access to a car

Benefits

Comp & perks

Paid wellness days
Paid personal days
Health benefits
Medical benefits
Dental benefits
Vision benefits
Flexible hybrid working arrangements
Mobile phone reimbursement
Home office setup reimbursement