Heart & Stroke

Program Specialist

• Build and maintain relationships with regional partners, instructors, instructor trainers, training institutions, and professional organizations
• Support adoption, delivery, sustainability, growth, onboarding, and retention of resuscitation programs
• Identify business development opportunities with new and existing regional partners
• Serve as a primary contact for assigned external stakeholders
• Steward high-value and high-performing instructors and organizations
• Reinforce adherence to resuscitation program standards, policies, and guidelines
• Advise instructors and training partners on program requirements and quality expectations
• Receive, assess, document, investigate, and help resolve program quality issues, complaints, QA infractions, and escalations
• Use digital and AI-enabled tools to streamline administration and improve program quality oversight
• Provide network knowledge, data-informed insights, and recommendations to support decision-making and market positioning
• Use Salesforce, reports, and analytics tools to monitor network activity, performance trends, and engagement
• Coordinate regional implementation of resuscitation programs, initiatives, and updates
• Represent Heart & Stroke at virtual and in-person regional engagements
• Identify delivery-standard gaps and provide guidance
• Support program administration, education, awareness, and continuous improvement
• Organize special events and coordinate volunteers as needed
• Participate in cross-functional working groups, meetings, and initiatives
• Act as liaison between external stakeholders and internal teams
• Support improved Resuscitation Support Centre responses

Program Specialist – 12 Month Contract