Patient Experience Coordinator

Heartbeat Health

. Proactively connect with patients via phone, text, and email.

Posted 11/11/2026full-timeRemote • United StatesJunior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong interpersonal and communication skills while effectively managing patient interactions and documentation. Proficient in coordinating virtual appointments and supporting patient engagement through technology and process improvement.

Highest-signal resume keywords

Bachelor's DegreeCustomer-Facing ExperienceInterpersonal SkillsCommunication SkillsTechnology Navigation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Interpersonal SkillsPassion for Helping OthersAbility to Manage Multiple PrioritiesGenuine Enthusiasm for Patient Support

Tools & Technologies

Virtual Care Platforms

Industry Keywords

Patient EngagementConcierge-Level Patient ExperienceProcess ImprovementHealthcare ProgramsClinic Operations

About the role

Key responsibilities & impact

Proactively connect with patients via phone, text, and email.
Coordinate virtual appointments and schedule diagnostic testing, including stress tests and echocardiograms.
Support ongoing patient engagement.
Deliver a high-quality, concierge-level patient experience.
Assist patients with technical questions and navigate virtual care platforms.
Ensure patients feel informed and supported throughout their care journey.
Maintain accurate patient information and document interactions.
Identify opportunities for process improvement.
Support efficient daily clinic operations.
Collaborate with clinical and operational teams to improve patient workflows.
Support new healthcare programs and contribute to the growth of virtual care services.

Requirements

What you’ll need

Bachelor’s degree in a relevant field, such as Social Work, Communications, Education, Sociology, Psychology, Health Sciences, or a related discipline.
At least 6 months of professional work or internship experience, preferably in a customer-facing or service-oriented environment.
Experience in high-touch, customer-facing roles such as hospitality, retail, food service, or call centers.
Strong interpersonal and communication skills.
Passion for helping others, building relationships, and creating positive experiences.
Genuine enthusiasm for supporting patients and making a meaningful impact on their healthcare experience and outcomes.
Comfortable navigating technology, maintaining accurate records, and learning new systems and healthcare platforms.
Ability to manage multiple priorities, maintain accurate documentation, and provide timely follow-up.
Ability to consistently work Monday through Friday, 9:00 AM–5:00 PM Pacific Time (PST/PDT), regardless of location.

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Paid holidays
Sick time
401(k)
Additional benefits designed to support you and your family
Remote-first work environment