Heartbeat Health

Physician Assistant

• Prepare patients for physician visits
• Connect with patients and ensure video and audio functionality
• Add interpreters as needed
• Obtain signed telehealth consent forms
• Obtain photos of insurance cards
• Take medical information over the phone
• Document medical history, medications, dosing, and primary complaint
• Obtain baseline vitals and verify baseline labs
• Conduct KCCQ surveys
• Answer incoming calls
• Make confirmation calls for upcoming appointments
• Perform chart checks and chart preparation before patient visits
• Schedule follow-up appointments and labs
• Identify opportunities for improvement and risk mitigation
• Execute policies that promote the best patient experience
• Support patients and providers in a fully remote virtual clinic

Virtual Medical Assistant

• Prepare patients for physician visits
• Connect with patients and ensure video and audio work
• Add interpreters as needed
• Obtain signed telehealth consent forms
• Obtain photos of insurance cards
• Take medical information over the phone
• Document medical history, medications, dosing, and primary complaint
• Obtain baseline vitals and verify baseline labs
• Conduct KCCQ surveys
• Answer incoming calls
• Make confirmation calls for upcoming appointments
• Perform chart checks and chart preparation before patient visits
• Schedule follow-up appointments and labs
• Identify opportunities for improvement and risk mitigation
• Execute policies that promote the best patient experience
• Support patients and providers in a fully remote virtual clinic environment

Virtual Medical Assistant, CST

• Prepare patients for physician visits
• Connect with patients and ensure video and audio function properly
• Add interpreters as needed
• Obtain signed telehealth consent forms
• Obtain photos of insurance cards
• Take medical information over the phone
• Document medical history, medications, dosing, and primary complaint
• Obtain baseline vitals and verify baseline labs
• Conduct KCCQ surveys
• Answer incoming calls
• Make confirmation calls for upcoming appointments
• Perform chart checks and chart preparation before patient visits
• Schedule follow-up appointments and labs
• Identify opportunities for improvement and risk mitigation
• Execute policies that promote the best patient experience
• Support patients and providers in a fully remote virtual clinic environment

Virtual Medical Assistant

Virtual Medical Assistant, CST

Virtual Medical Assistant – MST