Patient Experience Coordinator

Heartbeat Health

. Proactively connect with patients via phone, text, and email .

Posted 11/11/2026full-timeRemote • United StatesJunior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong interpersonal and communication skills while effectively coordinating virtual appointments and managing patient interactions. Proficient in maintaining accurate patient information and supporting efficient clinic operations through collaboration with clinical and operational teams.

Highest-signal resume keywords

Bachelor's DegreeCustomer-Facing ExperienceInterpersonal SkillsTechnical ProficiencyProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CoordinationAppointment SchedulingDocumentationRecord MaintenanceVirtual Care Platforms

Soft Skills

Communication SkillsRelationship BuildingMultitaskingProblem SolvingEmpathy

Industry Keywords

Healthcare ProgramsPatient EngagementVirtual Care ServicesCustomer ServiceOperational Efficiency

About the role

Key responsibilities & impact

Proactively connect with patients via phone, text, and email
Coordinate virtual appointments
Schedule diagnostic testing, including stress tests and echocardiograms
Support ongoing patient engagement
Assist patients with technical questions and virtual care platforms
Ensure patients feel informed and supported throughout their care journey
Maintain accurate patient information
Document patient interactions
Identify opportunities for process improvement
Support efficient daily clinic operations
Collaborate with clinical and operational teams to improve patient workflows
Support new healthcare programs
Contribute to the growth of virtual care services

Requirements

What you’ll need

Bachelor’s degree in a relevant field, such as Social Work, Communications, Education, Sociology, Psychology, Health Sciences, or a related discipline
At least 6 months of professional work or internship experience, preferably in a customer-facing or service-oriented environment
Experience in high-touch, customer-facing roles such as hospitality, retail, food service, or call centers
Strong interpersonal and communication skills
Passion for helping others, building relationships, and creating positive experiences
Genuine enthusiasm for supporting patients and making a meaningful impact on healthcare experiences and outcomes
Comfortable navigating technology, maintaining accurate records, and learning new systems and healthcare platforms
Ability to manage multiple priorities, maintain accurate documentation, and provide timely follow-up
Ability to consistently work Monday through Friday, 9:00 AM–5:30 PM Central Time (CST/CDT), regardless of location

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Paid holidays
Sick time
401(k)
Additional benefits designed to support employees and their families
Remote-first work environment
Equal opportunity workplace