Senior Client Success Manager

Heartbeat Health

. Serve as the day-to-day lead and trusted advisor for clients .

Posted 10/23/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success and Account Management, with a strong focus on driving client adoption, retention, and satisfaction through effective communication and process improvements. Proven ability to analyze performance metrics and collaborate with cross-functional teams to enhance client experiences in a fast-paced digital health environment.

Highest-signal resume keywords

Client Success ManagementPerformance Metrics AnalysisProcess Improvement DesignCross-Functional CollaborationClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client SuccessAccount ManagementPerformance AnalysisWorkflow OptimizationProcess Design

Soft Skills

Exceptional CommunicationAnalytical Problem-SolvingOrganizational SkillsInfluencing SkillsMentoring

Industry Keywords

Digital HealthClient RetentionOperational EscalationsStakeholder EngagementStrategic Accounts

About the role

Key responsibilities & impact

Serve as the day-to-day lead and trusted advisor for clients
Manage client questions, workflow support, and operational escalations
Drive adoption and activation of Heartbeat Health offerings
Build clinical and operational buy-in with client stakeholders
Surface risks and opportunities early
Lead client business reviews, performance discussions, and success planning
Partner with VP/SVP of Strategic Accounts on renewal readiness, expansion identification, executive narratives, and issue resolution
Track and analyze key performance metrics
Identify workflow optimization opportunities and improve patient and client experiences
Gather and synthesize client and product feedback for internal roadmaps and strategic initiatives
Design and implement process improvements to increase efficiency, scalability, and client retention
Share best practices, support teammates, and help onboard new colleagues
Contribute to departmental goals, planning, and capacity discussions

Requirements

What you’ll need

6 to 8 years of experience in Client Success, Customer Success, Account Management, or a related client-facing function
Ideally experience within a fast-growing or digital health environment
Proven success managing complex client relationships and driving initiatives that improve adoption, outcomes, and retention
Leadership presence and ability to influence without authority
Experience mentoring or coaching peers; people management experience is not required
Exceptional verbal, written, and interpersonal communication skills
Ability to influence at all levels
Highly organized with experience managing multiple priorities and delivering results in dynamic, fast-paced environments
Analytical problem-solving and process design skills
Collaborative experience working with strategic account leadership and cross-functional teams
Bachelor's degree or equivalent required
Willingness to travel up to 20%, typically 1 to 3 trips per quarter
Sense of humor and collaborative spirit

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off
Paid holidays
Sick time
401(k)
Additional benefits designed to support employees and their families
Remote-first work culture
Travel opportunities for client meetings, onsite business reviews, and team gatherings