Technology Solutions Analyst

Heartbeat Health

. Triage and resolve employee support requests, escalating issues as needed and keeping colleagues informed through resolution .

Posted 10/21/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in IT support, including troubleshooting SaaS applications and managing employee onboarding processes. Capable of maintaining security protocols and improving business workflows through effective collaboration and documentation.

Highest-signal resume keywords

IT Support ExperienceSaaS Application TroubleshootingAccount Provisioning and DeprovisioningBasic IT Security ConceptsStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingAccount ProvisioningDevice ManagementMulti-Factor AuthenticationSaaS Application ConfigurationTechnical SupportHelp Desk SupportSoftware PatchingInventory ManagementConfiguration Updates

Soft Skills

Strong CommunicationCuriosityWillingness to LearnTroubleshooting AbilityAbility to Prioritize Tasks

Tools & Technologies

Google WorkspaceSlackZoomDevice-Management ToolsCloud-Based Applications

Industry Keywords

Employee OnboardingAccess ControlsSecurity PoliciesCross-Functional CollaborationStandard Operating Procedures

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Triage and resolve employee support requests, escalating issues as needed and keeping colleagues informed through resolution
Troubleshoot Google Workspace, Slack, Zoom, and other SaaS applications
Support employee onboarding and offboarding by managing account creation, permissions, group memberships, multi-factor authentication, and timely access removal
Assist with quarterly access reviews by gathering records, resolving questions, and documenting findings and changes
Manage the employee laptop lifecycle, including setup, shipping, maintenance, and recovery
Use device-management tools to maintain inventory, apply configurations, and keep devices current and secure
Support administration of cloud-based applications, including user provisioning, license management, configuration updates, and routine system health checks
Assist with security-awareness initiatives, vendor reviews, and security assessments
Support adherence to company security policies and best practices
Identify recurring technical issues, manual processes, and opportunities to improve business systems and workflows
Collaborate with cross-functional teams to implement efficiency and employee-experience improvements
Develop and maintain standard operating procedures, troubleshooting guides, runbooks, and knowledge-base articles
Report directly to the VP of Cybersecurity & Enterprise IT and collaborate with technology and business colleagues

Requirements

What you’ll need

1+ years of professional IT experience, including help desk support, technical support, or IT administration
Experience gained through internships, part-time roles, or similar hands-on positions is relevant
Basic familiarity with account provisioning and deprovisioning
Basic familiarity with computer setup and troubleshooting
Basic familiarity with SaaS application configuration
Understanding of basic IT security concepts, including device management, access controls, multi-factor authentication, and software patching
Strong organizational skills and ability to manage competing requests, prioritize tasks, follow through, and escalate issues appropriately
Ability to clearly communicate technical information and troubleshooting steps to nontechnical colleagues
Curiosity, willingness to learn, troubleshooting ability, willingness to seek guidance, and ability to apply feedback
Must be able to work Monday through Friday, 9 am to 5 pm EST
Must be based in the Eastern Time Zone

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Paid holidays
Sick time
401(k)
Additional benefits designed to support employees and their families
Remote-first work environment