Virtual Medical Assistant

Heartbeat Health

. Prepare patients for physician visits .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient preparation and virtual care delivery, ensuring effective communication and organization to enhance the patient experience. Proficient in obtaining medical information, managing appointments, and executing telehealth policies.

Highest-signal resume keywords

Certified Medical Assistant (CMA)Virtual Care ExperiencePatient CommunicationMedical DocumentationOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical History DocumentationTelehealth Consent ManagementBaseline Vitals VerificationKCCQ Survey AdministrationChart Preparation

Soft Skills

Exceptional People SkillsExcellent Communication SkillsOutstanding OrganizationMultitasking AbilitiesDetail-Oriented

Certifications & Qualifications

Certified Clinical Medical Assistant (CCMA)Registered Medical Assistant (RMA)

Industry Keywords

Patient ExperienceTelehealthVirtual ClinicRisk MitigationProcess Improvement

About the role

Key responsibilities & impact

Prepare patients for physician visits
Connect with patients and ensure video and audio functionality
Add interpreters as needed
Obtain signed telehealth consent forms
Obtain photos of insurance cards
Take medical information over the phone
Document medical history, medications, dosing, and primary complaint
Obtain baseline vitals and verify baseline labs
Conduct KCCQ surveys
Answer incoming calls
Make confirmation calls for upcoming appointments
Perform chart checks and chart preparation before patient visits
Schedule follow-up appointments and labs
Identify opportunities for improvement and risk mitigation
Execute policies that promote the best patient experience
Support patients and providers in a fully remote virtual clinic

Requirements

What you’ll need

High school diploma or equivalent
Certified Medical Assistant (CMA), Certified Clinical Medical Assistant (CCMA), or Registered Medical Assistant (RMA) required
1-3 years of experience as a Medical Assistant, including providing virtual care to patients
Exceptional people skills
Excellent communication skills
Outstanding organization and multitasking abilities
Detail-oriented with a focus on process
Self-driven and excited to support new technology
Fast learner who is flexible and adaptable
Passion for delivering an outstanding patient experience
Availability Monday through Friday, 9:00 AM–5:00 PM EST

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Paid holidays
Sick time
401(k)
Additional benefits designed to support you and your family
Remote-first work environment
Equal opportunity employment