Virtual Medical Assistant, CST

Heartbeat Health

. Prepare patients for physician visits .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient preparation and virtual care delivery, ensuring effective communication and documentation in a remote clinic environment. Proficient in managing patient interactions, scheduling, and maintaining compliance with telehealth protocols.

Highest-signal resume keywords

Certified Medical Assistant (CMA)Virtual Care ExperiencePatient DocumentationStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient PreparationMedical History DocumentationBaseline Vitals VerificationTelehealth Consent ManagementChart Preparation

Soft Skills

Exceptional People SkillsDetail-OrientedSelf-DrivenFlexible and AdaptableOutstanding Organization

Certifications & Qualifications

Certified Medical Assistant (CMA)Certified Clinical Medical Assistant (CCMA)Registered Medical Assistant (RMA)

Industry Keywords

TelehealthPatient ExperienceVirtual ClinicRisk MitigationKCCQ Surveys

About the role

Key responsibilities & impact

Prepare patients for physician visits
Connect with patients and ensure video and audio work
Add interpreters as needed
Obtain signed telehealth consent forms
Obtain photos of insurance cards
Take medical information over the phone
Document medical history, medications, dosing, and primary complaint
Obtain baseline vitals and verify baseline labs
Conduct KCCQ surveys
Answer incoming calls
Make confirmation calls for upcoming appointments
Perform chart checks and chart preparation before patient visits
Schedule follow-up appointments and labs
Identify opportunities for improvement and risk mitigation
Execute policies that promote the best patient experience
Support patients and providers in a fully remote virtual clinic environment

Requirements

What you’ll need

High school diploma or equivalent
Certified Medical Assistant (CMA), Certified Clinical Medical Assistant (CCMA), or Registered Medical Assistant (RMA) required
1–3 years of experience as a Medical Assistant, including providing virtual care to patients
Exceptional people skills
Strong communication skills
Outstanding organization and multitasking skills
Detail-oriented with a focus on process
Self-driven and excited to support new technology
Fast learner who is flexible and adaptable
Passion for delivering an outstanding patient experience
Availability Monday through Friday, 9:00 AM–5:00 PM CST

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Paid holidays
Sick time
401(k)
Additional benefits designed to support you and your family
Remote-first work environment
Equal opportunity workplace