Street Outreach Case Manager

HEARTLAND ALLIANCE HEALTH

. Conduct street outreach throughout designated service areas to identify and engage individuals in need of services .

Posted 11/5/2026full-timeChicago • Illinois • United StatesJunior💰 $46,483 - $49,160 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, social services, and community health, with a strong focus on client-centered, trauma-informed, and harm reduction approaches. Proficient in developing individualized service plans and coordinating referrals to various social services while maintaining participant confidentiality.

Highest-signal resume keywords

Case Management ExperienceCrisis Intervention SkillsProficiency in Microsoft Word and ExcelExperience with Diverse PopulationsStrong Interpersonal and Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementNeeds AssessmentCrisis InterventionResource DevelopmentData Entry in Electronic Health RecordsReport WritingService CoordinationAdvocacyDe-escalation TechniquesTransportation of Individuals

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsProblem-Solving SkillsCultural Humility

Tools & Technologies

Program DatabasesAthenaElectronic Health RecordsMicrosoft WordMicrosoft Excel

Industry Keywords

Social ServicesCommunity HealthTrauma-Informed CareHarm ReductionHomelessnessMental IllnessAddictionClient-Centered ApproachesMultidisciplinary Team CollaborationEmergency Services

About the role

Key responsibilities & impact

Conduct street outreach throughout designated service areas to identify and engage individuals in need of services
Build trusting, non-judgmental relationships and connect individuals to program services
Respond to and follow up on referrals for outreach services
Assist with drop-in center operations, including welcoming individuals, maintaining a safe environment, and supporting daily activities
Conduct initial needs assessments covering social service, housing, benefits, and health-related needs
Develop and maintain individualized service plans
Coordinate referrals and linkages to medical health, housing, vocational, benefits, entitlements, and other social services
Advocate for individuals to access needed services and resources
Assist with activities of daily living, including grocery shopping, money management, hygiene, and household resources
Follow up with individuals and service providers to ensure continuity of care and resource access
Participate in case conferences and multidisciplinary team meetings
Identify and respond to emergency or crisis needs in the field and at the drop-in center
Use de-escalation techniques and violence prevention skills
Connect individuals in crisis to emergency services and follow-up support
Complete required forms, case records, statistical reports, and data entry in electronic health records and funder databases
Submit documentation to the supervisor/manager within designated timelines
Meet productivity standards
Maintain participant confidentiality
Participate in team meetings, supervision, training, conferences, seminars, and independent study
Develop relationships with external social service providers, community organizations, and service agencies
Help develop program components such as group activities and service enhancements
Share skills, knowledge, and experience with the multidisciplinary team
Transport program individuals and/or organizational property when required
Assist with setup, light cleaning, inventory, and moving supply boxes and materials
Visit individuals in homes, shelters, or community settings as required

Requirements

What you’ll need

Bachelor’s degree in social work, Human Services, Public Health, Psychology, or a related field — minimum 1 year of relevant experience required
Associate's degree in a related field — minimum 2–3 years of relevant experience required
High school diploma or GED equivalent required
A minimum of 4–5 years of demonstrated experience in case management, social services, community health, or a related human services field may be considered in lieu of a college degree
Experience working with individuals experiencing homelessness, mental illness, addiction, or other vulnerabilities is strongly preferred
Strong interpersonal and communication skills, verbal and written
Ability to write clear and accurate reports, case notes, and professional correspondence via email
Proficiency in Microsoft Word and Microsoft Excel required
Ability to learn and use program databases including Athena
Strong organizational skills and ability to manage multiple tasks and priorities
Ability to work effectively and collaboratively in a team environment
Ability to work with diverse populations with complex needs without personal bias or judgment
Excellent problem-solving, resource development, and crisis intervention skills
Fluency in a second language may be required depending on the community served
May be required to have access to a personal vehicle and use it for organizational purposes
Willingness and ability to travel throughout the Chicago-land area is required
Ability to lift up to 40 pounds
Commitment to client-centered, trauma-informed, and harm reduction approaches
Cultural humility and sensitivity when working with diverse communities
Reliable, punctual, and accountable to program and organizational standards

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Health Savings Account (HSA) or Flexible Spending Account (FSA)
Wellness Programs
Employee Assistance Program (EAP)
Tuition Reimbursement and Educational Assistance
401(k) Retirement Savings Plan
Life Insurance
Short-Term and Long-Term Disability Insurance
Paid Time Off (PTO)
Paid Holidays