HEARTLAND ALLIANCE HEALTH

Manager

• Conduct street outreach throughout designated service areas to identify and engage individuals in need of services
• Build trusting, non-judgmental relationships and connect individuals to program services
• Respond to and follow up on referrals for outreach services
• Assist with drop-in center operations, including welcoming individuals, maintaining a safe environment, and supporting daily activities
• Conduct initial needs assessments covering social service, housing, benefits, and health-related needs
• Develop and maintain individualized service plans
• Coordinate referrals and linkages to medical health, housing, vocational, benefits, entitlements, and other social services
• Advocate for individuals to access needed services and resources
• Assist with activities of daily living, including grocery shopping, money management, hygiene, and household resources
• Follow up with individuals and service providers to ensure continuity of care and resource access
• Participate in case conferences and multidisciplinary team meetings
• Identify and respond to emergency or crisis needs in the field and at the drop-in center
• Use de-escalation techniques and violence prevention skills
• Connect individuals in crisis to emergency services and follow-up support
• Complete required forms, case records, statistical reports, and data entry in electronic health records and funder databases
• Submit documentation to the supervisor/manager within designated timelines
• Meet productivity standards
• Maintain participant confidentiality
• Participate in team meetings, supervision, training, conferences, seminars, and independent study
• Develop relationships with external social service providers, community organizations, and service agencies
• Help develop program components such as group activities and service enhancements
• Share skills, knowledge, and experience with the multidisciplinary team
• Transport program individuals and/or organizational property when required
• Assist with setup, light cleaning, inventory, and moving supply boxes and materials
• Visit individuals in homes, shelters, or community settings as required

Explore Street Outreach Case Manager at HEARTLAND ALLIANCE HEALTH. Review requirements and application details.

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Street Outreach Case Manager