Senior Program Manager, SOT

Heartland Alliance

. Lead the development and ongoing improvement of the NYC Survivors of Torture program’s service delivery model, monitoring and evaluation practices, and related systems .

Posted 10/26/2026full-timeNew York City • New York • United StatesSenior💰 $105,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management, including service delivery model development, compliance with grant objectives, and strategic planning. Proven ability to supervise multidisciplinary teams, manage budgets, and foster partnerships within immigrant and refugee-serving coalitions.

Highest-signal resume keywords

Program ManagementSupervision Of Multidisciplinary TeamsClinical Experience With Complex TraumaFull Licensure (LCSW, LCPC, Clinical Psychologist)Microsoft 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program DevelopmentMonitoring And Evaluation PracticesBudget ManagementDonor ReportingTraining EvaluationCrisis ManagementResource PrioritizationStaffing AssessmentPerformance ManagementStrategic Planning

Soft Skills

Effective CommunicationCoaching And Professional DevelopmentSolution-Oriented MindsetFlexibility Under PressureCommitment To Ethical Practice

Tools & Technologies

Microsoft 365

Certifications & Qualifications

Master’s Degree (M.A./M.S.)Full Licensure (LCSW, LCPC, Clinical Psychologist)

Industry Keywords

Survivors Of TortureComplex TraumaRefugeesAsylum SeekersVulnerable PopulationsCommunity PartnershipsImmigrant-Serving CoalitionsHuman Services

About the role

Key responsibilities & impact

Lead the development and ongoing improvement of the NYC Survivors of Torture program’s service delivery model, monitoring and evaluation practices, and related systems
Ensure compliance with grant objectives, donor requirements, and HAI policies and procedures
Resolve complex programmatic and operational issues and develop recommendations for significant matters
Serve on the MKC Strategic Leadership Team and contribute to strategic planning, organizational decision-making, resource prioritization, and MKC-wide initiatives
Supervise NYC SOT staff and lead interviewing, hiring, training, and performance management of employees and contractors
Assess staffing needs and recommend changes to staffing structures, roles, and resources
Provide coaching and professional development support
Develop and manage the program budget with Finance and senior leadership
Shape program strategy, scope, staffing model, budgets, and outcomes for new and renewed funding
Ensure accurate and timely donor reporting with M&E and relevant staff
Oversee internal and external training initiatives and evaluate training effectiveness
Represent the NYC SOT program within HAI and with donors, community partners, coalitions, and external stakeholders
Develop partnerships that expand resources and referral networks
Ensure program representation in relevant local and national immigrant- and refugee-serving coalitions and work groups

Requirements

What you’ll need

Master’s degree (M.A./M.S.) in social work, psychology, or related human service equivalent
At least 4 years of clinical experience
At least 8 years of experience working with individuals with complex trauma, including refugees, asylum seekers, survivors of torture, or other highly vulnerable populations
At least 3 years of experience supervising multidisciplinary teams and managing service delivery programs
Full licensure to practice within the work location, such as LCSW, LCPC, or Clinical Psychologist
Proficiency in Microsoft 365
Ability to remain calm, flexible, and solution-oriented in high-pressure or crisis situations
Commitment to ethical practice, confidentiality standards, and professional development
Effective verbal and written communication
Ability to sit, reach, operate computers or equipment, stand, walk, climb stairs, kneel or crouch, and occasionally lift or move items up to 10 pounds

Benefits

Comp & perks

Professional development support
Internal and external training opportunities
Reasonable accommodations for individuals with disabilities
Collaborative work environment