Heartland Alliance

Sales

• Prospect hospitals, medical centers, schools, legal firms, social service agencies, and other organizations with language-service needs
• Generate and cultivate new business leads and maintain prospect and customer information in Salesforce and other lead management databases
• Respond to website, email, and phone inquiries
• Search for business opportunities through RFPs and other bidding opportunities
• Register as a vendor in local, state, federal, and private-industry bidding systems
• Prepare and submit RFP responses by coordinating with team members and confirming requirements can be met
• Maintain and enhance the RFP database
• Participate in planning and monitoring sales and marketing strategy and coordinate strategy with the Program Director
• Support transition of CCIS services into the HAI framework and help maintain the current client portfolio
• Follow up with new accounts, cross-sell services, and provide ongoing support
• Maintain regular professional communication with CCIS clients and respond to sales-related inquiries
• Analyze client usage and complaint reports to identify accounts needing attention
• Implement new accounts and awarded RFPs in coordination with the Program Coordinator
• Send contracts and support contracting processes
• Produce sales, prospecting, and RFP activity reports
• Assist with monthly customer invoicing and email invoices to customers
• Participate in after-hours on-call phone/email coverage
• Participate in weekly team meetings and provide backup interpreter scheduling support
• Adhere to professional standards, organizational policies, contractual requirements, and program guidelines
• Collaborate with team members to support business objectives and operational priorities
• Support special projects and perform other assigned duties

Explore Sales Associate at Heartland Alliance. Review requirements and application details.

Sales Associate

Program Manager

• Lead the development and ongoing improvement of the NYC Survivors of Torture program’s service delivery model, monitoring and evaluation practices, and related systems
• Ensure compliance with grant objectives, donor requirements, and HAI policies and procedures
• Resolve complex programmatic and operational issues and develop recommendations for significant matters
• Serve on the MKC Strategic Leadership Team and contribute to strategic planning, organizational decision-making, resource prioritization, and MKC-wide initiatives
• Supervise NYC SOT staff and lead interviewing, hiring, training, and performance management of employees and contractors
• Assess staffing needs and recommend changes to staffing structures, roles, and resources
• Provide coaching and professional development support
• Develop and manage the program budget with Finance and senior leadership
• Shape program strategy, scope, staffing model, budgets, and outcomes for new and renewed funding
• Ensure accurate and timely donor reporting with M&E and relevant staff
• Oversee internal and external training initiatives and evaluate training effectiveness
• Represent the NYC SOT program within HAI and with donors, community partners, coalitions, and external stakeholders
• Develop partnerships that expand resources and referral networks
• Ensure program representation in relevant local and national immigrant- and refugee-serving coalitions and work groups

Explore Senior Program Manager, SOT at Heartland Alliance. Review requirements and application details.

Open roles

Sales Associate

Senior Program Manager, SOT