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Senior Inside Sales Representative
Heartland Business Systems. Support Solutions Consultants by introducing product offerings throughout the sales process for established accounts .
About the role
Key responsibilities & impact- Support Solutions Consultants by introducing product offerings throughout the sales process for established accounts
- Gather information from clients and partners to plan and schedule client meetings and events
- Assist with coordination of client projects
- Quote and process orders across the full range of service offerings, including high-end solutions, phone systems, networks, servers, and virtualization
- Collect and process customer paperwork, including credit applications, signed standard terms, and labor blocks
- Negotiate discounts and proper pricing with vendors and manufacturers as required
- Liaise between Accounting and Solutions Consultants regarding collection issues, order questions, service block follow-up, missing signatures, and other problems
- Escalate ongoing or urgent issues to Solutions Consultants
- Identify new opportunities from customers’ existing solutions and communicate them to Solutions Consultants
- Develop sales-support process improvements
- Collaborate with other Inside Sales Representatives and colleagues across Sales, Finance, Engineering, and Service
- Coordinate services and product delivery with internal resources
- Serve as the primary contact for assigned customers and resolve internal matters
- Maintain daily customer communication touchpoints with a response time within 2 hours
- Manage sales, service, and support cycles from start to finish
- Achieve individual and assigned sales-team monthly goals
- Provide post-installation support and verify registrations
- Handle complex issues and refer the most complex issues to higher-level staff
- Assist Solutions Consultants with quarterly business reviews
- Mentor and answer questions for less experienced Inside Sales Representatives
- Perform other assigned duties
Requirements
What you’ll need- Bachelor’s Degree or equivalent experience
- 2+ years of administrative experience in an Inside Sales/Account Specialist role
- High level of attention to detail
- Aptitude to learn
- Ability to effectively multitask and manage multiple projects
- Proficiency using a computer and Microsoft Office software
- Outcome-focused mindset
- Strong prioritization skills
- Team-player attitude
- Professional attitude and respectful demeanor
- Certifications completed as required by the business unit
- Externally hired employees must complete required certifications within the first 18 months of employment
- Must attain Microsoft AZ-900, AI-900, MS-900, and SC-900 certifications and Cisco Black Belt Stage 1 Sales Certification
Benefits
Comp & perks- Competitive compensation package
- Bonus, incentive, and commission eligibility
- Retirement plans
- Benefits with HSA-compatible plans
- Health insurance
- Dental insurance
- Vision insurance
- Company-paid long-term disability
- Paid time off
- 401(k) package
- Growth opportunities
- Community involvement
- Personal development
- Employee and family celebrations
- Green initiatives
- Work-life balance
- Recognition and awards
- Collaborative, innovative, and award-winning team environment