Heartland Business Systems

Sales

• Serve as a strategic partner to the CRO and Sales leadership
• Manage the CRO’s dynamic executive calendar, including prioritization, strategic scheduling, conflict resolution, and gatekeeping
• Coordinate internal and external meetings, leadership cadences, cross-functional initiatives, and sales forums
• Plan and execute sales meetings and communications, including monthly calls, agendas, content development, and post-meeting distribution
• Coordinate complex domestic travel arrangements and team logistics
• Oversee CRO expense management, including submission, review, and approval
• Lead end-to-end planning for executive and sales-level events
• Leverage artificial intelligence to enhance business processes and operational efficiency
• Support executive communications and professional social media activity with Marketing
• Perform administrative and operational tasks, including invoice processing, vacation approvals, performance review coordination, and executive meeting logistics
• Serve as a backup for other administrative functions

Sales Executive

• Serve as a strategic partner to the CRO and Sales leadership
• Manage the CRO’s executive calendar, including prioritization, strategic scheduling, conflict resolution, and gatekeeping
• Coordinate internal and external meetings, leadership cadences, cross-functional initiatives, and sales forums
• Plan and execute sales meetings and communications, including monthly calls, agendas, content development, and post-meeting distribution
• Coordinate complex domestic travel arrangements, including flights, hotels, and ground transportation
• Oversee CRO expense management, including submission, review, and approval
• Lead end-to-end planning for executive and sales-level events, including logistics, vendors, catering, communications, and materials
• Leverage artificial intelligence to enhance business processes and operational efficiency
• Support executive communications and professional social media activity with Marketing
• Perform administrative and operational tasks, including invoice processing, vacation approvals, performance review coordination, and executive meeting logistics
• Provide backup for other administrative functions

Executive Assistant

• Serve as a strategic partner to the CRO and Sales leadership, exercising independent judgment to manage competing demands, anticipate needs, and support effective decision-making
• Manage the CRO’s dynamic executive calendar, including prioritization, strategic scheduling, conflict resolution, and evaluating meeting requests
• Coordinate internal and external meetings, leadership cadences, cross-functional initiatives, and sales forums
• Plan and execute key sales meetings and communications, including monthly calls, agendas, content development, and post-meeting distribution
• Coordinate complex domestic travel arrangements, including flights, hotels, and ground transportation
• Oversee CRO expense management, including submission, review, and approval of expenses
• Lead end-to-end planning for executive and sales-level events, including logistics, vendors, catering, communications, and materials
• Leverage artificial intelligence to enhance business processes and operational efficiency
• Support executive communications and professional social media activity in partnership with Marketing
• Perform administrative and operational tasks, including invoice processing, vacation approvals, performance review coordination, and executive meeting logistics
• Serve as backup for other administrative functions

Sales Executive Assistant

• Serve as a strategic partner to the CRO and Sales leadership
• Manage the CRO’s executive calendar, including prioritization, strategic scheduling, conflict resolution, and gatekeeping
• Coordinate internal and external meetings, leadership cadences, cross-functional initiatives, and sales forums
• Plan and execute key sales meetings and communications, including monthly calls, agendas, content development, and post-meeting distribution
• Coordinate complex domestic travel arrangements, including flights, hotels, and ground transportation
• Oversee CRO expense management, including submission, review, and approval
• Lead end-to-end planning for executive and sales events, including QBRs and Sales Kick Offs
• Leverage artificial intelligence to enhance business processes and operational efficiency
• Support executive communications and professional social media activity with Marketing
• Perform administrative and operational tasks, including invoice processing, vacation approvals, performance review coordination, and executive meeting logistics
• Serve as backup for other administrative functions

Backend Engineer

• Develop, implement, and support network services and solutions for consulting clients
• Mentor and share skills with others
• Build customer-focused relationships to identify business challenges and develop specifications and requirements for optimal solutions
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute large projects with Project Managers and Practice Leads on time and on budget
• Provide leadership and communicate project needs to the Project Management Team
• Lead Engineers to ensure tasks are completed accurately and on time
• Serve as Lead Engineer on projects involving multiple technologies
• Provide daily project updates on timelines, hours, resources, and concerns when applicable
• Coordinate collaboration between business units to provide a world-class customer experience
• Participate in team and customer meetings
• Contribute to product selection, research, configuration standards, and best practices
• Educate sales teams on products and services
• Work across regional and virtual practices
• Stay current on new products and solutions
• Grow technical expertise, project experience, leadership, and certifications according to the Engineering skills matrix
• Meet the annual billable hour goal defined by HBS

Technical Architect – Networking

• Develop, implement, and support network services and solutions for consulting clients
• Mentor and share skills with others
• Build customer-focused relationships to identify business challenges and develop specifications and requirements for optimal solutions
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute large projects with Project Managers and Practice Leads on time and on budget
• Lead project engineers and ensure tasks are completed accurately and timely
• Serve as Lead Engineer on projects involving multiple technologies
• Provide daily project updates on timelines, hours, resources, and concerns
• Coordinate collaboration between business units to provide a world-class customer experience
• Lead team and customer meetings
• Contribute to product selection, research, configuration standards, and best practices
• Educate sales teams on products and services
• Work collaboratively across regional and virtual practices
• Grow technical expertise, leadership, project experience, and certifications according to the Engineering skills matrix
• Meet the annual billable hour goal

• Develop, implement, and support network services and solutions for consulting clients
• Mentor others and share technical skills
• Build customer-focused relationships to identify business challenges and develop solution specifications and requirements
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute large projects with Project Managers and Practice Leads on time and on budget
• Provide leadership and communicate requirements to the Project Management Team
• Lead Engineers and ensure tasks are completed accurately and promptly
• Serve as Lead Engineer on projects involving multiple technologies
• Provide daily project updates and proactively communicate timelines, hours, resources, and concerns
• Coordinate collaboration between business units to deliver a strong customer experience
• Participate in team and customer meetings
• Contribute to product selection, research, configuration standards, and best practices
• Educate sales teams on products and services
• Work collaboratively across regional and virtual practices
• Stay current on new products and solutions
• Continue professional growth through project experience, leadership, certifications, and technical expertise

IT Support

• Respond to auto-generated critical and non-critical ticket alerts
• Monitor and work client-submitted requests in the ticket system
• Acknowledge and respond to tickets according to Managed Services SLAs
• Participate in a phone queue for client call-in requests
• Review monthly client reports and provide resolution solutions
• Escalate tickets to internal departments and clients’ IT departments
• Perform proactive maintenance, including switch, firewall, and router upgrades; server and workstation patches; and firewall rules
• Provide remote application and hardware support for switches, routers, firewalls, servers, and storage
• Monitor and analyze customer networks, systems, backups, and security appliances
• Work with customers’ primary field engineers as needed
• Project manage internal department initiatives from time to time
• Contribute to and enhance internal department process and system documentation
• Follow department and client-specific policies and procedures
• Conduct formal and informal training for customers and colleagues
• Maintain technical documentation for customer procedures, servers, applications, infrastructure, and remote support instructions
• Participate in an after-hours/weekend on-call rotation every 8–10 weeks
• Perform other assigned duties

IT Support Desk Technician II

• Develop, implement, and support network services and solutions for consulting clients
• Mentor and share skills with others
• Build customer-focused relationships to identify business challenges and develop solution specifications and requirements
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute large projects with Project Managers and Practice Leads on time and on budget
• Provide leadership and communicate requirements for project success
• Lead Engineers to ensure tasks are completed accurately and timely
• Serve as Lead Engineer on projects involving multiple technologies
• Provide daily project updates and proactively communicate timelines, hours, resources, and concerns
• Coordinate collaboration between business units to provide a strong customer experience
• Lead team and customer meetings
• Contribute to product selection, research, configuration standards, and best practices
• Educate sales teams on products and services
• Collaborate across regional and virtual practices
• Stay current on products, solutions, and vendor/industry certifications
• Develop skills in project experience, leadership, certifications, and technical expertise
• Meet annual billable hour goals

• Develop, implement, and support network services and solutions for consulting clients
• Mentor and share skills with others
• Build customer-focused relationships to identify business challenges and develop specifications and requirements
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute large projects with Project Managers and Practice Leads on time and on budget
• Provide leadership and communicate requirements for project success
• Lead engineers and ensure tasks are completed accurately and timely
• Serve as Lead Engineer on projects involving multiple technologies
• Provide daily project updates on timelines, hours, resources, and concerns when applicable
• Coordinate collaboration between business units to deliver a strong customer experience
• Participate in team and customer meetings
• Contribute to product selection, research, configuration standards, and best practices
• Educate sales teams about products and services
• Collaborate across regional and virtual practices
• Stay current on new products and solutions
• Grow technical expertise, leadership, certifications, and project experience according to the Engineering skills matrix

• Develop, implement, and support network services and solutions for consulting clients
• Mentor and share skills with others
• Build customer-focused relationships to identify business challenges and develop specifications and requirements for optimal solutions
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute large projects with Project Managers and Practice Leads on time and on budget
• Lead Engineers and ensure project tasks are completed accurately and timely
• Serve as Lead Engineer on projects involving multiple technologies
• Provide daily project updates and proactively communicate timelines, hours, resources, and concerns
• Coordinate collaboration between business units to provide a strong customer experience
• Participate in team and customer meetings and provide leadership
• Contribute to product selection, research, configuration standards, and best practices
• Educate sales teams on products and services
• Work across regional and virtual practices
• Stay current on new products and solutions
• Grow technical expertise, project experience, leadership, and certifications according to the Engineering skills matrix
• Meet the annual billable hour goal defined by HBS

• Develop, implement, and support network services and solutions for consulting clients
• Mentor and share skills with others
• Build customer-focused relationships to identify business challenges and develop specifications and requirements
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute large projects with Project Managers and Practice Leads on time and on budget
• Provide leadership and communicate requirements for project success
• Lead Engineers and ensure tasks are completed accurately and timely
• Serve as Lead Engineer on projects involving multiple technologies
• Provide daily project updates and proactively communicate timelines, hours, resources, and concerns
• Facilitate collaboration between business units to provide a world-class customer experience
• Lead team and customer meetings
• Contribute to product selection, research, configuration standards, and best practices
• Educate sales teams on products and services
• Work collaboratively across regional and virtual practices
• Stay current on new products and solutions
• Grow technical expertise, project experience, leadership, and certifications

• Develop, implement, and support network services and solutions for consulting clients
• Mentor others and share technical skills
• Build customer-focused relationships to identify business challenges and develop solution specifications and requirements
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute large projects with Project Managers and Practice Leads on time and on budget
• Lead Engineers and ensure tasks are completed accurately and timely
• Serve as Lead Engineer on projects involving multiple technologies
• Provide daily project updates and proactively communicate timelines, hours, resources, and concerns
• Coordinate collaboration between different business units to provide a world-class customer experience
• Lead team and customer meetings
• Contribute to product selection, research, configuration standards, and best practices
• Educate sales teams on products and services
• Work across regional and virtual practices
• Stay current on new products and solutions
• Grow technical expertise, leadership, certifications, and project experience according to the Engineering skills matrix
• Meet the annual billable-hour goal

System Administrator

• Serve as the high-level escalation point for complex incidents, service requests, and problem management
• Troubleshoot and resolve advanced issues across servers, networks, cloud platforms, and/or security systems
• Perform root cause analysis and implement long-term corrective actions
• Collaborate with vendors and third-party providers on escalated issues
• Support managed services advanced practice
• Perform proactive maintenance, including switch, firewall, router, server, and workstation upgrades and patches
• Respond to tickets according to Managed Services SLA
• Mentor Tier 1 and Tier 2 technicians
• Participate in technical reviews and continuous improvement initiatives
• Communicate with clients about complex issues, project/service updates, and recommendations
• Provide guidance on technology strategy, lifecycle planning, and risk mitigation
• Lead server, network, and application upgrades, migrations, and major changes
• Assist with incident response, vulnerability remediation, and security audits
• Ensure client environments align with applicable compliance and regulatory requirements
• Research new products, enhance configuration standards and best practices, and educate team members
• Provide senior-level support, maintenance, and administration for customer networks
• Review environments for concerns and enhancement opportunities
• Maintain a positive, professional, and respectful team atmosphere
• Work with service delivery, project teams, and account management
• Stay current on products and solutions through vendor and industry resources

Senior Systems Administrator

• Serve as the high-level escalation point for complex incidents, service requests, and problem management
• Troubleshoot and resolve advanced issues across servers, networks, cloud platforms, and/or security systems
• Perform deep-dive root cause analysis and implement long-term corrective actions
• Collaborate with vendors and third-party providers on escalated issues
• Support the managed services advanced practice
• Perform proactive maintenance, including switch, firewall, router, server, workstation, and firewall-rule updates
• Acknowledge and respond to tickets according to Managed Services SLA
• Mentor Tier 1 and Tier 2 technicians
• Participate in internal technical reviews and continuous improvement initiatives
• Communicate with clients about complex issues, project/service updates, and recommendations
• Provide guidance on technology strategy, lifecycle planning, and risk mitigation
• Lead server, network, and application upgrades, migrations, and major changes
• Assist with incident response, vulnerability remediation, and security audits
• Ensure client environments align with applicable compliance and regulatory requirements
• Research new products, enhance configuration standards and best practices, and educate team members
• Provide senior-level support, maintenance, and administration for customer networks
• Review environments for concerns or enhancement opportunities
• Foster a positive, professional, and respectful team atmosphere
• Work closely with service delivery, project teams, and account management
• Stay current on new products and solutions through vendor and industry resources