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Senior Systems Administrator
Heartland Business Systems. Serve as the high-level escalation point for complex incidents, service requests, and problem management .
Tech Stack
Tools & technologiesAzureCloud
About the role
Key responsibilities & impact- Serve as the high-level escalation point for complex incidents, service requests, and problem management
- Troubleshoot and resolve advanced issues across servers, networks, cloud platforms, and/or security systems
- Perform root cause analysis and implement long-term corrective actions
- Collaborate with vendors and third-party providers on escalated issues
- Support managed services advanced practice
- Perform proactive maintenance, including switch, firewall, router, server, and workstation upgrades and patches
- Respond to tickets according to Managed Services SLA
- Mentor Tier 1 and Tier 2 technicians
- Participate in technical reviews and continuous improvement initiatives
- Communicate with clients about complex issues, project/service updates, and recommendations
- Provide guidance on technology strategy, lifecycle planning, and risk mitigation
- Lead server, network, and application upgrades, migrations, and major changes
- Assist with incident response, vulnerability remediation, and security audits
- Ensure client environments align with applicable compliance and regulatory requirements
- Research new products, enhance configuration standards and best practices, and educate team members
- Provide senior-level support, maintenance, and administration for customer networks
- Review environments for concerns and enhancement opportunities
- Maintain a positive, professional, and respectful team atmosphere
- Work with service delivery, project teams, and account management
- Stay current on products and solutions through vendor and industry resources
Requirements
What you’ll need- 5+ years’ experience working in an IT service role, systems administration, and/or network administration
- 3+ years of experience designing, implementing, and/or supporting client networks/systems in a managed services role
- Associate degree in a technology-related field or equivalent experience
- Three or more of the following certifications: CCNA, Network+, Server+, Microsoft O365 or Azure certifications (excluding fundamental courses)
- Maintain an outcome focused mindset
- Strong prioritization skills
- Team player
- Professional attitude and respectful demeanor
- Maintain current vendor/industry specific certifications
- Minimum 75% utilization per fiscal year, prorated based on start date
Benefits
Comp & perks- Competitive Compensation Package (may include Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
- Growth Opportunities
- Community Involvement
- Personal Development
- Employee and Family Celebrations
- Green Initiatives
- Personal Time Off
- Work Life Balance
- Recognition and Awards