Senior Systems Administrator

Heartland Business Systems

. Serve as the high-level escalation point for complex incidents, service requests, and problem management .

Posted 9/25/2026full-timeLafayette • Colorado • United StatesSenior💰 $62,000 - $82,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Serve as the high-level escalation point for complex incidents, service requests, and problem management
Troubleshoot and resolve advanced issues across servers, networks, cloud platforms, and/or security systems
Perform deep-dive root cause analysis and implement long-term corrective actions
Collaborate with vendors and third-party providers on escalated issues
Support the managed services advanced practice
Perform proactive maintenance, including switch, firewall, router, server, workstation, and firewall-rule updates
Acknowledge and respond to tickets according to Managed Services SLA
Mentor Tier 1 and Tier 2 technicians
Participate in internal technical reviews and continuous improvement initiatives
Communicate with clients about complex issues, project/service updates, and recommendations
Provide guidance on technology strategy, lifecycle planning, and risk mitigation
Lead server, network, and application upgrades, migrations, and major changes
Assist with incident response, vulnerability remediation, and security audits
Ensure client environments align with applicable compliance and regulatory requirements
Research new products, enhance configuration standards and best practices, and educate team members
Provide senior-level support, maintenance, and administration for customer networks
Review environments for concerns or enhancement opportunities
Foster a positive, professional, and respectful team atmosphere
Work closely with service delivery, project teams, and account management
Stay current on new products and solutions through vendor and industry resources

Requirements

What you’ll need

5+ years’ experience working in an IT service role, systems administration, and/or network administration
3+ years of experience designing, implementing, and/or supporting client networks/systems in a managed services role
Associate degree in a technology-related field or equivalent experience
Three or more of the following certifications: CCNA, Network+, Server+, Microsoft O365 or Azure certifications (excluding fundamental courses)
Maintain an outcome-focused mindset
Strong prioritization skills
Team player
Professional attitude and respectful demeanor
Maintain current vendor/industry-specific certifications
Minimum of 75% utilization per fiscal year, prorated based on start date

Benefits

Comp & perks

Competitive compensation package
Bonus, incentive, and commission opportunities
Retirement plans
Benefits with HSA compatible plans
Growth opportunities
Community involvement
Personal development
Employee and family celebrations
Green initiatives
Personal time off
Work-life balance
Recognition and awards
Health, dental, and vision insurance
Company-paid long-term disability insurance
Paid time off, including vacation, sick leave, and company-recognized holidays
401(k) retirement plan with company contribution