Junior Infrastructure Analyst

Hedgepoint Global Markets

. Receive user requests (tickets submitted through GLPI) and route them to the responsible teams (Support, Infrastructure, and Cybersecurity) .

Posted 11/4/2026full-timeCampinas • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Support, including user account management, equipment configuration, and Level 1 application support. Proficient in regulatory compliance and internal procedures, with strong communication skills in English.

Highest-signal resume keywords

IT Support ExperienceWindows Operating SystemsMicrosoft 365Active DirectoryBasic Computer Networking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Account ManagementEquipment ConfigurationLevel 1 Application SupportIT Inventory ManagementTelecommunications Support

Soft Skills

Communication SkillsTeam Collaboration

Tools & Technologies

GLPIAWS CloudCorporate Mobile Devices

Certifications & Qualifications

Bachelor’s Degree in Systems AnalysisBachelor’s Degree in Information SystemsBachelor’s Degree in Computer ScienceBachelor’s Degree in Computer Engineering

Industry Keywords

Regulatory ComplianceInternal ProceduresInternal AuditsIT Standards

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Receive user requests (tickets submitted through GLPI) and route them to the responsible teams (Support, Infrastructure, and Cybersecurity)
Set up new users by creating accounts and granting the appropriate access permissions
Configure new equipment and prepare computers according to Hedgepoint’s IT standards
Provide users with support for IT-related issues
Assist the Support, Infrastructure, and Cybersecurity teams in creating and managing internal procedures
Support other departments with regulatory requirements, internal procedures, and internal or external audits
Perform telecommunications support activities, including managing and configuring corporate mobile devices and telephone extensions
Maintain IT inventory records
Provide Level 1 support for applications
Support other departments with IT-related projects

Requirements

What you’ll need

Bachelor’s degree in Systems Analysis, Information Systems, Computer Science, or Computer Engineering
At least 2 years of experience in IT Support
Knowledge of Windows operating systems, Microsoft 365 (Office 365), Active Directory, and computer maintenance
Fluency in English (reading, writing, and speaking)
Knowledge of AWS cloud environments is a plus
Basic computer networking skills are a plus

Benefits

Comp & perks

Hybrid work model, with two days per week at the designated office