Customer Service Administrator

Heer | vi2vi Retail Solution GmbH

. Manage and invoice licenses and maintenance contracts .

Posted 9/23/2026full-timeMalsch • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and effective communication in both German and English, with a focus on managing licenses and maintenance contracts. Proficient in Microsoft Excel for data analysis and invoicing, while maintaining a structured and solution-oriented approach to operational support.

Highest-signal resume keywords

Microsoft ExcelCustomer ServiceCommercial Vocational TrainingGerman Language (C1)English Language

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InvoicingData AnalysisActivity CoordinationContract ManagementCommercial Data Handling

Soft Skills

Clear CommunicationTeam CollaborationReliabilitySolution OrientationProfessionalism

Industry Keywords

Operational ActivitiesCustomer LiaisonVocational TrainingOffice Administration

About the role

Key responsibilities & impact

Manage and invoice licenses and maintenance contracts
Coordinate appointments for operational activities and liaise directly with customers
Consolidate and channel activity bookings and prepare them for invoicing
Support the operations team in day-to-day business
Communicate with customers and ensure clear, friendly, and reliable coordination
Serve as the interface between the company and its customers

Requirements

What you’ll need

Completed commercial vocational training, such as industrial clerk or office administrator
Very good Microsoft Excel skills, including confident use of tables, analyses, and commercial data
Ideally, initial experience in customer service or a commercial role
Clear, friendly, and professional written and verbal communication skills
Enjoy working in a team and taking responsibility
Very good German (C1) and English skills; additional languages are a plus
Structured, reliable, and solution-oriented working style

Benefits

Comp & perks

Technologically innovative field with a digital working environment
Coffee, fruit, barbecues, company events, table football and darts, and Friday afternoon drinks
Flexible working-time models and home-office options
Structured onboarding plan and Welcome Days
Environmentally friendly commuting options and childcare subsidies
Training budget for individual professional development
Performance-based compensation with additional social benefits
High agility, dynamism, and autonomy in a pleasant team atmosphere