Front Office Agent

HEI Hotels & Resorts

. Assist guests with arrival and departure from the hotel .

Posted 9/24/2026full-timeRemote • Louisiana • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong guest service skills, including effective communication and conflict resolution, while proficiently managing guest registrations and payments using a computer system. Capable of adapting to various situations and maintaining positive relationships with customers and associates.

Highest-signal resume keywords

Guest ServiceConflict ResolutionComputer System ProficiencyEffective CommunicationHotel Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Guest RegistrationMathematical CalculationsPayment ProcessingRoom SelectionEmergency Response

Soft Skills

Customer InteractionRelationship BuildingAdaptabilityProblem SolvingVerbal Communication

Tools & Technologies

Computer SystemCalculator

Industry Keywords

Hotel ExperienceGuest SatisfactionBrand MarketingCash HandlingForeign Currency Conversion

About the role

Key responsibilities & impact

Assist guests with arrival and departure from the hotel
Greet customers and provide accurate information about outlet hours and local attractions
Complete guest registration using a computer system
Confirm guest information, room rates, and number of guests
Promote HEI Hotels and Resorts and brand marketing programs
Select rooms based on guest needs
Code electronic keys and provide welcome folders
Verify and imprint credit cards for authorization
Handle cash, make change, and balance an assigned house bank
Accept and record vouchers, traveler’s checks, and other payments
Convert foreign currency at posted rates
Post charges to guest rooms and house accounts
Answer the telephone and manage guest messages, mail, packages, and facsimiles
Close guest accounts at checkout and ascertain satisfaction
Resolve guest complaints and negotiate solutions or revenue allowances
Respond appropriately during emergencies and periods of heavy hotel activity
Perform other job-related duties as assigned

Requirements

What you’ll need

Hotel experience preferred
Considerable skill in using a calculator for moderately complex mathematical calculations
Ability to effectively deal with internal and external customers, including defusing anger, collecting accurate information, and resolving conflicts
Ability to stand and move throughout the front office and perform essential job functions with or without reasonable accommodation
Ability to access and accurately input information using a moderately complex computer system
Ability to observe and detect signs of emergency situations
Ability to establish and maintain effective working relationships with associates, customers, and patrons
Effective verbal and written communication skills
Ability to adapt communication style to different audiences
Ability to work regular attendance and availability requirements

Benefits

Comp & perks

Complimentary uniforms
Complimentary meals
24/7 discounted downtown parking
Medical insurance
Dental insurance
Vision insurance
Vacation time
Sick leave
Holiday programs/time off
Pet insurance
Supplemental life insurance
Spousal life insurance
Child life insurance
Short-term disability insurance
Long-term disability insurance
401(k) savings plan with matching funds
'YouDecide' discounts
Hotel room discounts