HEI Hotels & Resorts

Agent

• Assist guests with arrival and departure from the hotel
• Greet customers and provide accurate information about outlet hours and local attractions
• Complete guest registration using a computer system
• Confirm guest information, room rates, and number of guests
• Promote HEI Hotels and Resorts and brand marketing programs
• Select rooms based on guest needs
• Code electronic keys and provide welcome folders
• Verify and imprint credit cards for authorization
• Handle cash, make change, and balance an assigned house bank
• Accept and record vouchers, traveler’s checks, and other payments
• Convert foreign currency at posted rates
• Post charges to guest rooms and house accounts
• Answer the telephone and manage guest messages, mail, packages, and facsimiles
• Close guest accounts at checkout and ascertain satisfaction
• Resolve guest complaints and negotiate solutions or revenue allowances
• Respond appropriately during emergencies and periods of heavy hotel activity
• Perform other job-related duties as assigned

Front Office Agent

Manager

• Complete a 12-month Rooms Manager-in-Training program
• Shadow the Front Office and Housekeeping departments at the assigned hotel
• Complete shifts in each position within the Front Office and Housekeeping departments
• Attend department meetings and hotel leadership meetings
• Become proficient with the PMS and other Front Office and Housekeeping systems
• Use labor management tools to schedule and control labor costs
• Interact positively with customers and resolve problems to maintain customer satisfaction and quality
• Ensure compliance with Room Standard Operating Procedures and Policies
• Perform other job-related duties as assigned

Rooms Manager – In Training

• Participate in a 12-month Food and Beverage Manager-in-Training program
• Shadow leaders within Outlets, Banquets, and Culinary departments
• Complete shifts in each Outlet position and in the Banquets department
• Attend Food and Beverage department meetings and hotel leadership meetings
• Become proficient in the PMS and other Food and Beverage systems
• Use labor management tools to schedule and control labor costs
• Interact with customers and resolve problems to maintain customer satisfaction and quality
• Learn and follow steps of service for all meal periods
• Ensure compliance with Food and Beverage standard operating procedures and policies
• Perform other assigned job-related duties

Front Office Agent

Rooms Manager – In Training

Food & Beverage Manager – In-Training