Field Service Technician, Sheetfed Mechatronic

Heidelberg Materials

. Install, troubleshoot, repair, and maintain Heidelberg Sheetfed equipment .

Posted 9/17/2026full-timeDetroit • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, troubleshooting, and maintaining Heidelberg Sheetfed equipment, with a strong mechanical aptitude and customer service orientation. Proficient in conducting training sessions and managing administrative tasks related to service contracts and equipment inspections.

Highest-signal resume keywords

Heidelberg Equipment MaintenanceTroubleshooting Sheetfed EquipmentMechanical/Mechatronics BackgroundCustomer Service SkillsMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Heidelberg Equipment InstallationSheetfed Equipment RepairBindery Equipment ExperienceMechanical AptitudeSS36 InspectionsCharge Service ManagementDocumentation and ReportingHands-On Technical WorkEquipment Moves CoordinationAPS/Car Stock Products Sales

Soft Skills

Clear CommunicationCustomer TrainingProblem-SolvingTeam CollaborationAdaptability

Industry Keywords

Printing EquipmentService ContractsCustomer InvestmentsRevenue GenerationTechnical Support

About the role

Key responsibilities & impact

Install, troubleshoot, repair, and maintain Heidelberg Sheetfed equipment
Train customers on Heidelberg equipment
Troubleshoot, repair, conduct maintenance, and train on Sheetfed equipment via charge service
Troubleshoot, repair, conduct maintenance, and train on Sheetfed equipment under service contract/warranty
Work with assigned qualified riggers to install new or used sales-generated equipment
Handle customer-requested equipment moves, including installation work orders and charge service
Inspect equipment through SS36 inspections and complete proper documentation and photographs
Protect Heidelberg and customer investments and reduce contract costs when possible
Demonstrate the value of Heidelberg service to customers to generate additional revenue
Sell APS/car stock products
Communicate product knowledge clearly, verbally and in writing, with internal and external stakeholders
Complete paperwork and administrative tasks including expenses, timesheets, escalation reports, SS36 reports, online training courses, and car maintenance

Requirements

What you’ll need

Experience working on printing or similar equipment, preferably Heidelberg equipment or similar
Travel about 50% of the time depending on customer site and needs
3-5 years of experience working on bindery equipment (cutters, folders, stitchers, etc.)
Mechanical/mechatronics background
Experience using Microsoft Office Suite
Computer/tech savvy and customer service skills
Mechanical aptitude and enjoyment of hands-on work
Regular attendance and timeline is required
Overtime or weekend work may be critical to the job

Benefits

Comp & perks

Medical, dental, and vision coverage eligibility from day 1
Short- and long-term disability coverage offered
401 (K) plan with employer match
Life insurance coverage offered
Vacation, Sick and Personal Time Off offered
10 company holidays
4 floating holidays