Heidelberg Materials

Administration

• Act as Administrator for Microsoft 365 and administer Microsoft Copilot, SharePoint Online, OneDrive, Microsoft Teams, and other Microsoft 365 applications
• Support business units running the SharePoint-based corporate intranet
• Manage Microsoft 365 configuration, updates, service health, lifecycle management, global licensing, and service enablement
• Administer Microsoft Copilot for Microsoft 365, including licensing and tenant settings, while ensuring compliance with data protection requirements
• Act as an escalation point for complex or global Microsoft 365 issues
• Collaborate with regional IT teams, business stakeholders, and Microsoft support and implementation partners
• Optionally support and administer Microsoft Teams Voice solutions, telephony features, and related collaboration services, if determined to be a requirement for the role
• Possible travel to Germany

Microsoft 365 Administrator

General

• Provide remote technical support by diagnosing and troubleshooting equipment issues to minimize customer downtime
• Manage service incidents and notifications, ensuring timely responses and SLA compliance
• Coordinate case ownership, status updates, and shift handovers
• Partner with Lifecycle Operations to reduce downtime, optimize service costs, and improve contract profitability
• Prepare troubleshooting documentation, repair recommendations, and onsite service plans
• Identify required spare parts, technician skill levels, and estimated labor hours
• Analyze technical issues, escalate complex cases, and communicate updates to technical experts
• Support predictive maintenance initiatives by creating service notifications and coordinating planned interventions
• Utilize diagnostic tools and maintain accurate service records and solution documentation
• Collaborate with third-party vendors and internal teams to resolve technical issues and meet service commitments
• Maintain and expand product knowledge through ongoing training and professional development
• Provide technical guidance to field service teams on repairs, spare parts, and equipment upgrades
• Perform onsite machine repairs when required and approved
• Assist the sales team with technical product support and expertise

Technical Clarification Specialist

Account Manager

• Develop and maintain relationships with existing and prospective customers within an assigned East Coast territory
• Sell the Gallus portfolio of digital and flexographic label presses, workflow software, inspection systems, ancillary equipment, and related consumables
• Understand customer production requirements, operational challenges, and growth objectives
• Develop customized solutions to improve productivity, print quality, automation, and profitability
• Guide customers through equipment evaluations, workflow assessments, ROI analysis, capital equipment purchasing decisions, installation planning, and post-sale partnership development
• Identify and qualify prospective label converters, packaging printers, commercial printers entering the label market, and other target customers
• Conduct needs assessments and production evaluations
• Develop and execute territory business plans and strategic account plans
• Achieve or exceed annual sales objectives for presses, upgrades, software, service agreements, and related products
• Build and maintain a sales pipeline using Heidelberg's CRM and sales management processes
• Prepare presentations, equipment demonstrations, ROI analyses, and business proposals
• Coordinate sales, product management, applications, service, and executive leadership resources for complex opportunities
• Serve as primary customer contact from prospecting through installation and post-sale follow-up
• Conduct regular customer visits and represent Heidelberg at trade shows, customer events, conferences, and association meetings
• Negotiate pricing, terms, and contracts
• Maintain knowledge of industry trends, competitive technologies, market developments, and Heidelberg label solutions
• Provide forecasting, opportunity tracking, and pipeline reporting through CRM and sales reporting systems

Sales Account Manager – Labels

• Support the development, maintenance, and continuous improvement of HSE management systems.
• Support the integration of a newly acquired business.
• Ensure safety systems remain effective, compliant, and user-friendly.
• Deliver reporting and insights that support safer workplaces across the business.
• Work with operational leaders, safety professionals, and external service providers.
• Maintain and improve WHS management systems for reliability, usability, and compliance.
• Manage system access, user permissions, data integrity, and security across safety platforms.
• Produce compliance reports, audit documentation, safety dashboards, and performance insights.
• Support incident reporting, ISO management systems, and regulatory compliance requirements.
• Maintain safety documentation, policies, procedures, and document control processes.
• Provide system support and guidance to users across the business.
• Enhance safety systems and reporting capability with operational leaders and external providers.
• Contribute to initiatives that improve safety performance and strengthen safety culture.
• Occasionally travel interstate to support safety projects across the Group.

HSE Systems Coordinator

Field Engineer

• Install, troubleshoot, repair, and maintain Heidelberg Sheetfed equipment
• Train customers on Heidelberg equipment
• Troubleshoot, repair, conduct maintenance, and train on Sheetfed equipment via charge service
• Troubleshoot, repair, conduct maintenance, and train on Sheetfed equipment under service contract/warranty
• Work with assigned qualified riggers to install new or used sales-generated equipment
• Handle customer-requested equipment moves, including installation work orders and charge service
• Inspect equipment through SS36 inspections and complete proper documentation and photographs
• Protect Heidelberg and customer investments and reduce contract costs when possible
• Demonstrate the value of Heidelberg service to customers to generate additional revenue
• Sell APS/car stock products
• Communicate product knowledge clearly, verbally and in writing, with internal and external stakeholders
• Complete paperwork and administrative tasks including expenses, timesheets, escalation reports, SS36 reports, online training courses, and car maintenance

Microsoft 365 Administrator

Technical Clarification Specialist

Sales Account Manager – Labels

HSE Systems Coordinator

Field Service Technician, Sheetfed Mechatronic