Technical Clarification Specialist

Heidelberg Materials

. Provide remote technical support by diagnosing and troubleshooting equipment issues to minimize customer downtime .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $72,800 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mechanical troubleshooting and technical support, with a focus on diagnosing equipment issues and optimizing service operations. Proficient in managing service incidents, coordinating with teams, and providing technical guidance to ensure customer satisfaction and compliance with service level agreements.

Highest-signal resume keywords

Mechanical TroubleshootingTechnical SupportService Incident ManagementDiagnostic Tools UtilizationOnsite Machine Repairs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical TroubleshootingTechnical SupportEquipment DiagnosisService Incident ManagementSpare Parts IdentificationLabor Hour EstimationPredictive MaintenanceRepair RecommendationsService DocumentationOnsite Repairs

Soft Skills

CommunicationCollaborationProblem-SolvingCustomer Service

Tools & Technologies

Diagnostic ToolsService Records Management

Certifications & Qualifications

Associate DegreeVocational Apprenticeship

Industry Keywords

Gallus ProductsLabel ProductsService Level AgreementTechnical Expertise

About the role

Key responsibilities & impact

Provide remote technical support by diagnosing and troubleshooting equipment issues to minimize customer downtime
Manage service incidents and notifications, ensuring timely responses and SLA compliance
Coordinate case ownership, status updates, and shift handovers
Partner with Lifecycle Operations to reduce downtime, optimize service costs, and improve contract profitability
Prepare troubleshooting documentation, repair recommendations, and onsite service plans
Identify required spare parts, technician skill levels, and estimated labor hours
Analyze technical issues, escalate complex cases, and communicate updates to technical experts
Support predictive maintenance initiatives by creating service notifications and coordinating planned interventions
Utilize diagnostic tools and maintain accurate service records and solution documentation
Collaborate with third-party vendors and internal teams to resolve technical issues and meet service commitments
Maintain and expand product knowledge through ongoing training and professional development
Provide technical guidance to field service teams on repairs, spare parts, and equipment upgrades
Perform onsite machine repairs when required and approved
Assist the sales team with technical product support and expertise

Requirements

What you’ll need

Associate degree or vocational apprenticeship
5 to 7 years of related work experience
Mechanical troubleshooting experience with Gallus / label products
Ability to provide technical support, diagnose and troubleshoot equipment issues
Ability to analyze technical issues and escalate complex cases
Ability to identify spare parts, technician skill levels, and estimated labor hours
Ability to travel up to 33%
Ability to perform onsite machine repairs when required and approved

Benefits

Comp & perks

Travel up to 33%
Ongoing training and professional development
Reasonable accommodations in compliance with the Americans with Disabilities Act of 1990
Workplace free from serious recognized hazards and compliance with OSHA standards
Equal employment opportunity and discrimination-free work environment