Applied AI Lead – Account Management

. Own complex, strategic accounts and build trusted relationships with executives, clinicians, and operational leaders .

Posted 9/25/2026full-timeToronto • CanadaSenior💰 $140,000 - $165,000 per yearWebsite

Key responsibilities & impact

Own complex, strategic accounts and build trusted relationships with executives, clinicians, and operational leaders
Align stakeholders around transformation plans and measurable outcomes
Identify and advance opportunities for adoption, expansion, and renewal
Lead live product demonstrations, discovery, and solution scoping
Partner with Clinical Engineers on technical design and implementation
Solve ambiguous deployment challenges by identifying root causes, developing options, and recommending next steps
Deliver complex initiatives end to end, coordinating customer and internal-team dependencies
Track progress, surface risks early, and adjust plans to protect delivery and customer value
Use Heidi products routinely and apply knowledge of the roadmap, architecture, and clinical logic
Bring customer workflows, pain points, and buying processes into Product and Clinical Engineering discussions
Develop use cases that increase meaningful usage
Turn successful approaches into repeatable deployment, adoption, and account-growth practices
Mentor less experienced team members and connect teams
Maintain forecasts and account plans using adoption, utilization, and credit-consumption data

What you’ll need

5+ years of experience in consultative deployment, account management, management consulting, or a related customer-facing technology role, with sustained success in complex engagements
A track record of independently resolving ambiguous customer and commercial problems and delivering measurable adoption, retention, or expansion outcomes
Deep product fluency, including the ability to lead demonstrations and discovery and connect technical capabilities to clinical and operational needs
Experience building executive-level business cases and transformation plans that lead to investment and adoption
Strong analytical judgment, including identifying root causes, assessing return on investment, and challenging low-impact work
Experience coordinating multi-step initiatives across teams, managing dependencies, and identifying delivery risks
Evidence of improving processes and translating individual expertise into reusable practices
Ability to mentor colleagues and influence across teams without formal management authority
Confidence in surfacing disagreement, recommending a clear direction, and committing to the agreed decision
Deep familiarity with clinical workflows and healthcare buying processes (strongly appreciated, but not required)
Experience deploying AI products in healthcare or other complex operational environments (strongly appreciated, but not required)
Experience growing accounts across seat-based and usage-based commercial models (strongly appreciated, but not required)

Comp & perks

Generous Healthcare, Dental, and Vision benefit options 90%+ paid for by Heidi
$100/month Healthy Heidis budget
$700/year learning & development budget
Recharge Days after major pushes
Offers Equity
Offers Commission
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups