Heidi Health

Clinical Specialist

• Support the Global CMO across clinical leadership, external engagement, communications, and internal operations
• Prepare briefings, talking points, slide decks, and written materials for executive meetings and presentations
• Join customer, partner, and internal meetings as a clinical representative
• Manage and draft inbound and outbound email correspondence for the Office of the CMO
• Coordinate conferences, roadshows, advisory events, and speaking engagements
• Assist with customer engagement, sales meetings, customer success touchpoints, reference calls, and case studies
• Contribute clinical input to bids, tenders, and procurement responses
• Draft LinkedIn posts, whitepapers, blogs, and thought leadership content
• Support PR and communications, including clinical commentary, media responses, and narrative development
• Coordinate clinical advisory boards and roundtables
• Support moderation and operations of the Office of the CMO internal community
• Collaborate with Product, Commercial, Marketing, and Customer Success teams
• Contribute to internal narratives, enablement materials, and executive-ready content
• Connect frontline clinical reality with executive-level strategy

AI Engineer

• Own complex, strategic accounts and build trusted relationships with executives, clinicians, and operational leaders
• Align stakeholders around transformation plans and measurable outcomes
• Identify and advance opportunities for adoption, expansion, and renewal
• Lead live product demonstrations, discovery, and solution scoping
• Partner with Clinical Engineers on technical design and implementation
• Solve ambiguous deployment challenges by identifying root causes, developing options, and recommending next steps
• Deliver complex initiatives end to end, coordinating customer and internal-team dependencies
• Track progress, surface risks early, and adjust plans to protect delivery and customer value
• Use Heidi products routinely and apply knowledge of the roadmap, architecture, and clinical logic
• Bring customer workflows, pain points, and buying processes into Product and Clinical Engineering discussions
• Develop use cases that increase meaningful usage
• Turn successful approaches into repeatable deployment, adoption, and account-growth practices
• Mentor less experienced team members and connect teams
• Maintain forecasts and account plans using adoption, utilization, and credit-consumption data

Applied AI Lead – Account Management

Product Manager

• Own product strategy and roadmap for Heidi’s intelligence products
• Build intelligent experiences that help clinicians and health systems understand clinical data
• Own reporting, analytics, and insight surfaces
• Scope and ship AI-native features that turn clinical data into proactive insights and decision tools
• Align customer understanding with business goals to drive retention and expansion
• Prioritise intelligence capabilities, data quality, and supporting infrastructure
• Collaborate with AI and product teams to keep intelligence products ahead of underlying model capabilities
• Work with engineering on technical architecture trade-offs
• Identify patterns across teams and consolidate duplicated solutions

Product Manager, Intelligence

Solutions Engineer

• Own the technical setup of new enterprise accounts end to end
• Configure tenants, workspaces, user provisioning, seat structures and environment readiness
• Configure SSO, MFA and conditional access with customer IT teams
• Drive network and device readiness, including whitelisting, VDI, shared devices and mobile device management
• Deliver integrations from validated design and signed SOW through testing, UAT and technical go-live
• Translate implementation designs into prioritised requirements for FDEs
• Own account-side delivery and surface integration gaps to the Technical Program Manager
• Maintain the integrated technical plan, delivery dates, dependencies and recovery options
• Iterate and optimise integrations after go-live
• Set up agentic workflows, agents and custom builds for clinical and operational workflows
• Configure products, identity, integrations, agents, APIs, exports and data flows
• Handle technical template and coding setup affecting system behaviour
• Diagnose and resolve implementation-phase and account-specific configuration issues
• Route confirmed product defects to Support Engineering with a complete diagnosis
• Translate customer technical problems into priorities for the Technical Program Manager and Support Engineering
• Provide technical evidence for DPIAs, security questionnaires and IT-assurance requests
• Plan technical work around NHS governance gates and approval windows
• Review handover materials and reject handovers with blocking risks, unclear scope or unsupported commitments
• Control scope and classify emerging requests as configuration, defect, engineering, roadmap or commercial change
• Handover completed implementations into hypercare or BAU support after acceptance criteria and customer sign-off

Software Implementation Engineer

Brand Designer

• Create illustrated assets and visual components for web and product, including icons, hero illustrations, abstract UI patterns, and lifework art
• Translate brand concepts into component-friendly visual systems
• Support product execution within the brand team
• Support campaigns and launches with artwork, compositional explorations, and library-ready assets
• Work with senior designers to iterate on visual direction
• Help evolve illustration and iconography systems for scale
• Experiment with 3D or mixed-media approaches when appropriate
• Collaborate with product, marketing, and engineering to ensure designs are feasible and effective