Applied AI Specialist – Account Management

Heidi Health

. Own and grow customer relationships across a portfolio .

Posted 10/14/2026full-timeToronto • CanadaMid-LevelSenior💰 $115,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving product adoption while translating clinical and operational needs into actionable solutions. Proficient in building business cases that connect product capabilities to measurable outcomes and fostering collaboration across teams.

Highest-signal resume keywords

Client-Facing ExperienceCustomer Relationship ManagementBusiness Case DevelopmentTechnical Fluency in AI TechnologiesBilingual French Language Capabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProduct AdoptionImplementation RequirementsMeasurable Business OutcomesWorkflow TranslationQuotas OwnershipRenewals ManagementUsage-Based Commercial ModelsClinical UnderstandingHealthcare Experience

Soft Skills

Clear CommunicationRelationship-BuildingInitiativeSound JudgmentOpenness to Feedback

Tools & Technologies

Heidi’s ProductsClinical Engineering Collaboration

Industry Keywords

Health TechHealthcareGTMOperationsManagement ConsultingSalesPrivate Equity

About the role

Key responsibilities & impact

Own and grow customer relationships across a portfolio
Maintain regular customer contact and incorporate feedback into account plans and deployment decisions
Drive adoption, expansion, and renewal of Heidi’s products and agents
Develop additional customer use cases with Clinical Engineers
Connect recommendations to measurable outcomes
Understand clinical and operational needs and translate workflow challenges into practical solutions
Build business cases explaining expected return on investment
Use Heidi’s products regularly, answer detailed customer questions, and troubleshoot common issues independently
Translate customer needs into implementation requirements
Coordinate with Clinical Engineers and align stakeholders on responsibilities, progress, and risks
Monitor product and agent adoption, seat utilization, and credit consumption
Address barriers to value and identify sustainable growth opportunities
Prioritize high-impact portfolio opportunities and maintain accurate account plans, expansion forecasts, and renewal visibility
Collaborate across teams, represent customer needs, discuss trade-offs, and exchange constructive feedback

Requirements

What you’ll need

3+ years of experience in a client-facing role, such as management consulting, sales, account management, private equity, or a GTM or operations role at a technology company
Experience independently managing customer relationships or workstreams, with evidence of delivering measurable business outcomes
A relationship-led commercial approach, with the initiative to identify growth opportunities and the discipline to follow through
Strong product intuition and the ability to learn, apply, and explain AI technologies in real customer workflows
Technical fluency to understand implementation requirements, resolve common product questions, and collaborate effectively with Clinical Engineers
Experience building business cases that connect product capabilities to customer priorities and measurable value
Sound judgment in prioritizing work, moving forward through ambiguity, and seeking guidance or escalating risks at the right time
Clear communication across clinical, operational, and executive audiences
Strong cross-functional relationships and openness to feedback
Bilingual French language capabilities strongly appreciated, but not required
Clinical understanding and experience engaging healthcare professionals strongly appreciated, but not required
Healthcare or health tech experience strongly appreciated, but not required
Experience with quota ownership, renewals, or seat-based and usage-based commercial models strongly appreciated, but not required

Benefits

Comp & perks

Generous Healthcare, Dental, and Vision benefit options 90%+ paid for by Heidi
401k with 3% match
$100/month Healthy Heidis budget
$700/year learning & development budget
Recharge Days after major pushes
Equity
Commission
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups