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Clinical Associate – Growth
Heidi Health. Provide peer-to-peer onboarding support to new clinician users using Heidi in real clinical workflows .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates clinical expertise and effective communication skills to support clinician onboarding and product validation. Capable of contributing to product development and customer success initiatives while navigating complex clinical workflows.
Highest-signal resume keywords
Current Medical RegistrationClinical ExperienceHeidi Platform FamiliarityExcellent Communication SkillsCustomer Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Peer-to-Peer SupportChange ManagementTrainingCollaboration
Tools & Technologies
Heidi II
Certifications & Qualifications
Registration with Ahpra
Industry Keywords
Clinical WorkflowsProduct DevelopmentCustomer SuccessEnterprise AccountsClinical Claims
About the role
Key responsibilities & impact- Provide peer-to-peer onboarding support to new clinician users using Heidi in real clinical workflows
- Collect and synthesise new-user insights into recommendations for Product, Lifecycle, GTM, and Product Marketing
- Provide clinical expertise across GTM, support customer conversations, validate clinical claims, and strengthen commercial materials
- Support onboarding and scaling of enterprise accounts with Customer Success
- Contribute to clinical product development and validation for accuracy, safety, and usability
- Support individual users optimising Heidi II and provide clinical product feedback
- Support research, presentations, pilot programs, strategic advisory initiatives, and clinical content review
- Support enterprise customers building and optimising Heidi II agentic workflows
- Assist Customer Success teams with hospital and health-network rollouts, training, and change management
- Evaluate agentic functions before and after release
- Inform Customer Success and Product strategy across key specialty verticals
- Train new clinical associates
- Participate in internal strategy discussions and provide timely contractor feedback
Requirements
What you’ll need- Current registration as a medical practitioner, dentist, or allied health professional with Ahpra (required)
- Medical registration preferred
- Clinical experience with the ability to credibly support peers and speak to real-world clinical workflows
- Familiarity with Heidi’s platform or strong enthusiasm to learn it deeply (highly preferred)
- Comfort navigating customer engagement, messaging refinement, and clinical support functions
- Excellent communication skills, especially in clinician-to-clinician support contexts
- Ability to work part-time with flexible hours around existing clinical practice
- Alignment with Heidi’s operating principles
- Ability to work under contractor arrangements
Benefits
Comp & perks- $1,000 annual learning and development budget
- $150/month health and wellness allowance
- $500 home office budget
- 26 weeks paid primary parental leave
- 18 weeks paid secondary parental leave
- Fertility support up to $10,000
- Four weeks of work from anywhere per year
- Serious equity
- Flexible hours and schedule
- Sustainable performance and mental health support