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Software Implementation Engineer
Heidi Health. Own the technical setup of new enterprise accounts end to end .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring enterprise account setups, including SSO, MFA, and user provisioning, while ensuring compliance with NHS governance and delivering technical integrations effectively. Capable of diagnosing configuration issues and managing technical delivery timelines in complex environments.
Highest-signal resume keywords
Technical Delivery ExperienceSSO Configuration Using SAML/OIDCExperience With Okta And Microsoft EntraUser Provisioning And Workspace ConfigurationIntegration Testing And Go-Live Delivery
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SSO ConfigurationMFA KnowledgeUser ProvisioningNetwork WhitelistingVDI ExperienceMobile Device ManagementAPI ConfigurationData Flow ManagementTechnical Issue DiagnosisImplementation Requirements Translation
Soft Skills
Stakeholder ManagementProblem-SolvingCommunication SkillsCollaboration With IT TeamsRisk Assessment
Tools & Technologies
OktaMicrosoft EntraNHS Identity InfrastructureAgentic WorkflowsVDI Solutions
Industry Keywords
NHS GovernanceDPIAsIT-Assurance RequestsChange ControlClinical Safety Sign-Off
About the role
Key responsibilities & impact- Own the technical setup of new enterprise accounts end to end
- Configure tenants, workspaces, user provisioning, seat structures and environment readiness
- Configure SSO, MFA and conditional access with customer IT teams
- Drive network and device readiness, including whitelisting, VDI, shared devices and mobile device management
- Deliver integrations from validated design and signed SOW through testing, UAT and technical go-live
- Translate implementation designs into prioritised requirements for FDEs
- Own account-side delivery and surface integration gaps to the Technical Program Manager
- Maintain the integrated technical plan, delivery dates, dependencies and recovery options
- Iterate and optimise integrations after go-live
- Set up agentic workflows, agents and custom builds for clinical and operational workflows
- Configure products, identity, integrations, agents, APIs, exports and data flows
- Handle technical template and coding setup affecting system behaviour
- Diagnose and resolve implementation-phase and account-specific configuration issues
- Route confirmed product defects to Support Engineering with a complete diagnosis
- Translate customer technical problems into priorities for the Technical Program Manager and Support Engineering
- Provide technical evidence for DPIAs, security questionnaires and IT-assurance requests
- Plan technical work around NHS governance gates and approval windows
- Review handover materials and reject handovers with blocking risks, unclear scope or unsupported commitments
- Control scope and classify emerging requests as configuration, defect, engineering, roadmap or commercial change
- Handover completed implementations into hypercare or BAU support after acceptance criteria and customer sign-off
Requirements
What you’ll need- Hands-on technical delivery experience supporting complex enterprise deployments
- Experience configuring SSO using SAML and/or OIDC
- Experience with Okta, Microsoft Entra and NHS identity infrastructure
- Knowledge of MFA and conditional-access alignment
- Experience with user provisioning, tenant and workspace configuration
- Experience with network whitelisting, VDI, shared-device constraints and mobile device management
- Experience delivering integrations through technical testing, customer UAT and go-live
- Ability to translate SOWs and technical designs into precise implementation requirements
- Ability to identify dependencies, provide estimates and manage technical delivery dates
- Experience configuring agentic workflows, agents, APIs, exports and data flows
- Ability to diagnose configuration issues and distinguish them from product defects
- Experience providing technical input for DPIAs, security questionnaires and IT-assurance requests
- Ability to work within NHS governance gates, clinical safety sign-off, IG approval and change-control windows
- Ability to review SOWs, discovery notes, technical decision records, architecture, acceptance criteria, success measures and risk logs
- Ability to classify scope changes and escalate material changes through appropriate stakeholders
- Ability to work credibly with CIOs, customer IT and security teams
- Must be authorised to work lawfully in the advertised location
Benefits
Comp & perks- Equity from day one
- Comprehensive private medical and dental cover through Bupa
- 24/7 mental health, coaching and wellbeing support through Sonder
- £100/month Healthy Heidi’s stipend
- 26 weeks paid parental leave for primary carers and 18 weeks for secondary carers, subject to eligibility
- £7,000 one-off fertility support payment, subject to eligibility
- £700 per year for learning and development, including courses, books, memberships and conferences
- £500 one-off home office setup budget
- Recharge days after major milestones and busy periods
- Work from anywhere for up to 4 weeks per year
- 10 days per year clinical leave for eligible clinical roles
- Hybrid environment with 3 days in the office
- Sustainable performance and mental health support
- Flexible schedule; trusted to set your schedule