Technical Project Manager

Heidi Health

. Own the end-to-end technical project plan for enterprise implementations, defining milestones, managing timelines, tracking dependencies, and driving ownership across internal and external teams .

Posted 10/6/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$130,000 - CA$145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end technical project plans for enterprise implementations, with a strong focus on customer engagement and integration of complex systems. Proficient in leading multi-stakeholder projects while ensuring effective communication and risk management.

Highest-signal resume keywords

Technical Project ManagementSaaS ImplementationHL7 and FHIR IntegrationsCustomer CommunicationChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Project ManagementImplementation PlanningIntegration ApproachData WorkflowsAPIsSSOEMR ExperienceMulti-Stakeholder ManagementRisk IdentificationChange Request Management

Soft Skills

Strong CommunicationOrganizational SkillsEscalation ManagementCustomer AdvocacyAutonomous Operation

Industry Keywords

Healthcare ITEnterprise SoftwareCustomer SuccessTechnical Point of ContactGo-Live Readiness

About the role

Key responsibilities & impact

Own the end-to-end technical project plan for enterprise implementations, defining milestones, managing timelines, tracking dependencies, and driving ownership across internal and external teams
Lead creation of detailed technical project plans with Engineering and the Solutions Engineer
Translate customer requirements and solution briefs into structured, executable delivery plans
Lead implementation planning sessions with customer IT, clinical informatics, and operational stakeholders
Align on integration approach, configuration requirements, and go-live readiness
Serve as the primary technical point of contact for customers post-signature
Manage expectations, communicate progress, and ensure customers feel supported throughout implementation
Act as the voice of the customer internally, surfacing bugs and product gaps and escalating issues to Engineering and Product
Partner with Customer Success for clear handoffs, shared context, and a unified customer-facing presence
Proactively identify timeline or scope risks
Manage change requests through a structured process
Escalate issues before they become customer-impacting problems

Requirements

What you’ll need

3–5 years of experience in a Technical Project Manager, Implementation Manager, or customer-facing delivery role in SaaS, healthcare IT, or enterprise software
Proven ability to lead complex, multi-stakeholder enterprise implementations from kickoff through go-live
Technically fluent and comfortable discussing HL7 and FHIR integrations, APIs, SSO, and data workflows
Experience working directly with EMRs, integrations platforms, or API vendors
Exceptional organizational skills: Able to manage multiple enterprise implementations simultaneously without dropping the ball
Strong communicator with both technical and non-technical stakeholders
A natural escalation manager: You surface problems early
Comfortable operating autonomously in a fast-paced, early-stage environment where process is still being built

Benefits

Comp & perks

Significant shares (equity) in the company
Healthcare, Dental and Vision benefit options
401k with 3% match
$100/month Healthy Heidi's budget
$700/year learning and development budget
$500 home office setup budget
Recharge Days after major pushes