Systems Administrator

Helion Technologies

. Resolve highly complex desktop- and server-level issues .

Posted 10/3/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced technical knowledge in resolving complex desktop and server-level issues, with expertise in Active Directory, Microsoft Exchange, and various networking technologies. Capable of providing technical guidance and support for managed IT and cybersecurity services in the automotive sector.

Highest-signal resume keywords

Advanced Technical KnowledgeActive Directory TroubleshootingMicrosoft Exchange SupportCisco/Meraki NetworkingCompTIA Network+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop-Level Issue ResolutionServer-Level Issue ResolutionActive Directory MaintenanceDNS TroubleshootingDHCP ConfigurationGroup Policy ManagementPowerShell ScriptingVPN ConfigurationKaseya RMMPRTG Monitoring

Soft Skills

Technical GuidanceProblem ManagementCommunication

Tools & Technologies

Microsoft 365Barracuda Email Spam FilteringVMwareHyper-VReynolds & ReynoldsCDKCCC OneRome + RomeScanAnyConnectDealer Management Systems

Certifications & Qualifications

CCENTCompTIA Network+

Industry Keywords

CybersecurityComplianceTechnology EnablementAutomotive DealershipsHeavy Truck Dealerships

Tech Stack

Tools & technologies

Cyber SecurityDNSVMware

About the role

Key responsibilities & impact

Resolve highly complex desktop- and server-level issues
Identify and resolve chronic service desk issues through the problem management process
Assist outsourced field personnel with PC, printer, and connectivity issues at client sites
Monitor and troubleshoot PRTG alerts and disk failures
Assist Project Management and Account Management teams in gathering audit information from Active Directory and Exchange
Participate in the Saturday Tier 2 technician on-call rotation
Manage phone calls and tickets, including dispatching and prioritization for desktop technicians
Provide overflow support for emergency issues on Saturdays
Be available for urgent escalated desktop issues
Provide technical guidance to lower-tier desktop technicians
Support Helion’s managed IT, cybersecurity, compliance, and technology enablement services for automotive and heavy truck dealerships

Requirements

What you’ll need

Advanced technical knowledge for highly complex desktop- and server-level issues
Experience maintaining and troubleshooting Active Directory, DNS, DHCP, DFS/UNC file shares, Group Policy, Folder Redirection/OneDrive, printers, Microsoft Exchange/Microsoft 365, Barracuda email spam filtering, SSL certificates, Cisco/Meraki networking, PRTG, VMware/Hyper-V, Kaseya RMM, DNS-based web filtering, dealer management systems, web browsers, VPNs, CRM systems, and body shop software
Knowledge of PowerShell and Microsoft 365 GUI for Exchange reporting
Ability to configure Meraki VPN and AnyConnect
Ability to install Reynolds & Reynolds, CDK, CCC One, Rome + RomeScan, and configure related permissions and integrations
CCENT or CompTIA Network+ certification