Helion Technologies

System Administrator

• Resolve highly complex desktop- and server-level issues
• Identify and resolve chronic service desk issues through the problem management process
• Assist outsourced field personnel with PC, printer, and connectivity issues at client sites
• Monitor and troubleshoot PRTG alerts and disk failures
• Assist Project Management and Account Management teams in gathering audit information from Active Directory and Exchange
• Participate in the Saturday Tier 2 technician on-call rotation
• Manage phone calls and tickets, including dispatching and prioritization for desktop technicians
• Provide overflow support for emergency issues on Saturdays
• Be available for urgent escalated desktop issues
• Provide technical guidance to lower-tier desktop technicians
• Support Helion’s managed IT, cybersecurity, compliance, and technology enablement services for automotive and heavy truck dealerships

Systems Administrator