Global Account Manager

Hellmann Worldwide Logistics

. Manages and grows a defined global book of business by owning and developing key customer relationships to ensure long-term growth and retention .

Posted 11/3/2026full-timeBeijing • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex customer relationships and driving growth through tailored commercial solutions. Proficient in stakeholder management, CRM usage, and leveraging AI and analytics for optimizing account strategies.

Highest-signal resume keywords

Customer Relationship ManagementStakeholder ManagementInternational Freight ForwardingLogistics KnowledgeSales Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AdministrationLogistics ManagementSales Target AchievementPipeline ManagementAccount Planning

Soft Skills

CommunicationEntrepreneurshipInnovation & ChangeResponsibility & ReliabilitySolution-Oriented

Tools & Technologies

CRM SoftwareAdvanced AnalyticsAI Optimization

Industry Keywords

Global Book of BusinessCustomer ExcellenceCommercial OfferingsKey Customer RelationshipsMarket Business Reviews

About the role

Key responsibilities & impact

Manages and grows a defined global book of business by owning and developing key customer relationships to ensure long-term growth and retention
Develops customers strategically by understanding their business models and needs, translating them into tailored, solution-oriented and often complex commercial offerings
Drives volume and GP growth by acquiring new focus customers and prospects in line with the company’s growth strategy
Leads sales planning and governance activities, including MBRs, QBRs, and annual business reviews
Collaborates with Product, Pricing, and Operations to shape customer-specific solutions, tenders, and contractual terms while ensuring high service quality
Coordinates with regional and local sales teams to deliver consistent customer excellence, proactively address issues, and support global and regional sales initiatives
Tracks and manages pipeline quality, key opportunities, KPIs, and account plans through disciplined CRM usage to achieve or exceed sales targets
Represents the company and the vertical professionally at customer meetings, industry events, and relevant forums
Uses AI and advanced analytics to optimize account strategies and commercial performance
Reports disciplinarily to the Global VIS Vice President and carries clear portfolio growth expectations

Requirements

What you’ll need

Bachelor‘s degree in Business Administration/Management or Logistics Management required
Master's degree in Logistics Management preferred
Upper Intermediate in national language
Proficient in English
Experience in serving complex customer needs and in stakeholder management required
5+ years experience in managing major customer accounts preferred
International freight forwarding experience preferred
Previous experience in the respective vertical industry solution preferred
Skills & Competencies: Care & Connect, Communication, Entrepreneurship, Innovation & Change, Personal Development, Responsibility & Reliability, Expertise, Self-Management, Solution-Oriented, Digital Affinity, Logistics Knowledge

Benefits

Comp & perks

A strong Team Spirit and a lot of fun together
A safe, multi-cultural and inclusive environment
Individual opportunities for growth and development
Inclusion and social diversity are firmly anchored values in our corporate culture