Hellmann Worldwide Logistics

General

• Coordinate product shipments to ensure service commitments are achieved and maintained according to client requirements and company objectives
• Serve as liaison with customers, vendors, and government agencies for seafreight export activities
• Handle shipment-level communication regarding delays, billing, new shipment requests, and shipping instructions
• Process shipments in compliance with company procedures, customer requirements, and regulations
• Perform credit checks before arranging transportation
• Place and process booking requests according to service agreements and routing guides
• Schedule recurring customer bookings to ensure truck and vessel capacity
• Dispatch arranged pickups and communicate information for non-arranged pickups
• Submit insurance purchase requests when requested
• Secure and validate commercial and regulatory documentation
• Enter and check addresses and contacts for Denied Party Screening
• Send shipping instructions to carriers before cut-off
• Verify and confirm additional charges, including waiting time, demurrage, and detention
• Enter and update shipment milestone tracking events
• Create Master Agent Settlement / Profit Share invoices
• Archive documentation and audit files for accuracy and completeness
• Communicate additional charges to customers to prevent invoice disputes
• Ensure timely shipment transfer to destination offices and coordinate with destination teams
• Escalate recurring carrier/vendor service issues to the supervisor
• Consult the supervisor regarding non-standard services or pricing
• Develop and maintain customer standard operating procedures with Account Management and Sales
• Identify client volume trends and escalate as needed
• Maintain service relationships with customers, carriers, and vendors
• Monitor customer profitability and escalate pricing or service adjustments to product and sales management
• Perform other duties as assigned
• No direct reports

Seafreight Export Coordinator