Seafreight Export Coordinator

Hellmann Worldwide Logistics

. Coordinate product shipments to ensure service commitments are achieved and maintained according to client requirements and company objectives .

Posted 11/9/2026full-timeUnited StatesMid-LevelSenior💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating product shipments, managing customer and vendor communications, and ensuring compliance with regulatory requirements. Proficient in shipping documentation, freight forwarding processes, and customer relationship management.

Highest-signal resume keywords

Freight Forwarding ExperienceShipping Documentation ProficiencyMicrosoft Office Suite ProficiencyRegulatory Compliance KnowledgeCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Shipping CoordinationFreight Rate CalculationDenied Party ScreeningMaster Agent SettlementMilestone TrackingService Agreement ManagementCommercial Documentation ValidationInsurance Purchase ProcessingCustomer Booking ProcessingRegulatory Requirement Adherence

Soft Skills

Written CommunicationVerbal CommunicationProblem-SolvingCustomer Service OrientationAttention to Detail

Industry Keywords

IncotermsSeafreight ExportShipping InstructionsVendor ManagementCustomer Profitability MonitoringService RelationshipsGeography KnowledgeCredit ChecksTransportation CoordinationStandard Operating Procedures

About the role

Key responsibilities & impact

Coordinate product shipments to ensure service commitments are achieved and maintained according to client requirements and company objectives
Serve as liaison with customers, vendors, and government agencies for seafreight export activities
Manage shipment-level communication regarding delays, billing, new shipment requests, and shipping instructions
Process shipments according to company procedures, customer requirements, and regulatory requirements
Perform credit checks before arranging transportation
Place and process customer booking requests according to service agreements and routing guides
Schedule recurring-customer bookings to ensure truck and vessel capacity
Dispatch arranged pickups or communicate pickup information to shippers and carriers
Submit insurance purchase requests when requested
Secure and validate commercial and regulatory documentation
Enter and verify addresses and contacts for Denied Party Screening
Send shipping instructions to carriers before cut-off
Verify additional charges and communicate them to customers
Enter and update milestone tracking events
Create Master Agent Settlement / Profit Share Invoices
Archive documentation and audit files for accuracy and completeness
Transfer shipments to destination offices and coordinate with destination teams
Escalate recurring carrier/vendor service issues and non-standard services or pricing to supervisors
Develop and maintain customer standard operating procedures with Account Management and Sales
Identify and escalate client volume trends
Maintain service relationships with customers, carriers, and vendors
Monitor customer profitability and recommend pricing or service adjustments
Perform other duties as assigned

Requirements

What you’ll need

Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement
High School Diploma or GED
One to three years of previous experience in freight forwarding industry preferred
Completion of any industry related course is an asset
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Proficient in world geography, shipping documentation, and Incoterms preferred
Proficient written and verbal communication skills in English
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages
Ability to perform each essential duty satisfactorily
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions

Benefits

Comp & perks

Competitive health and welfare programs
401(k)-retirement savings plan
Tuition assistance opportunities
Incentive compensation for eligible positions